Park-Lodge Am Rohrbusch

We contacted the hotel to ensure we could check in at 1.30am and they assured us they had a 24 hour hotel check in - THERE IS NO FRONT DESK, THE CHECK IN IS AN AUTOMATED MACHINE WHICH MALFUNCTIONED. We put in our reservation and paid but the machine malfunctioned when the ticket with the room number / door code was supposed to be printed - giving us a ripped portion of paper with no details that we required. We contacted the number on the booking and the person said they only spoke German - annoying, but it is Germany so we used Google Translate and called back. We said we needed someone to come as the machine had malfunctioned. To which the person on the phone said no and hung up, we called several times and every time the man said i am not coming and eventually I am not on-site, do not call again and stopped answering the phone. We had driven for 10hrs to get there and had 10 hours to drive the next day - we ended up with our car as a room for the night as at that time in the morning we had no where else to go. I STRONGLY ADVISE AGAINST THIS HOTEL IF YOU ARE ARRIVING LATE - IF ANYTHING GOES WRONG THEY WILL NOT HELP YOU. They eventually refunded our money but that doesn't cover the inconvenience and stress suffered.

Staff couldn't do enough for us. Big room with spare bed and room for cot. Kitchen stocked with all utensils you need and microwave and a toaster Lovely building too. Would absolutely stay again if we were in the area. So good Thanks for making our stay so comfortable.