Gæstebruger
20. juli 2024
We had a cockroach infestation, After 1 night we came back and requested a refund for the remaining days so we can move to a different hotel, the hotel manager was very hostile , aggressive and not at all apologetic. He did not care at all and once he had our money, its basically our problem now. He didn't offer anything, I confronted him with video footage of the cockroaches, and he responded that its acceptable to him. He refused to send a cleaning team. We ended up just leaving the hotel 2 nights earlier without any refund and staying at a different hotel at our own expense. Our friends booked a room at the same building with us on the upper floor and also had cockroach infestations. This entire experience left us with a sour taste on an otherwise great vacation. At least the staff seems and approachable. The room was 1.5 Km away from the check in, didn't look at all like in their pictures, the noise can be heard from both the street and other rooms, very very basic facilities, uncomfortable bed, Our room was on the ground floor, basic shower and basic bed.
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