Hampton by Hilton München Zentrum West

Front desk staff were friendly and efficient. Our room on the second storey smelled terribly of sewage the moment we opened the door. So, we had to open the window, which in turn, let in the cold (it was 1 degree celcius). Toilet was cramped but relatively well maintained. There was soap, shampoo and lotion but the box of tissues only had less than 10 sheets - so we had to request for a new box from front desk. Room size is too small for 3 guests. Once the sofa bed is opened for the third person, the (stained) desk chair was moved to the walkway, leaving hardly any walking space, let alone room to open 3 suitcases. This wasn't the biggest let-down. The electric kettle was badly stained inside and unfortunately, I only realised this on my last day when I noticed particles floating in the water in my cup and in the kettle (see photos). Even after changing the water and reboiling, there were still particles. I tried cleaning inside the kettle with tissue - you can see the dirt on the tissue in the photo - but it couldn't come off. By this time, we had already drunk water from the kettle many times. This is a terrible disappointment and huge hygiene lapse!! It ruined the overall experience. I hope the hotel can do something about it.

Im very impressed in german it is first time visit but i very so great in german so i again next year

The towels were wet when i first arrived my room, the sofa bed was also not setted up and no pillow bedsheet and duvet porovided although ive asked for three times for it

AC is not working at all. And the Reception can not give any solution. Also supervised that parking needs extra pay.

Convenient transportation, spacious rooms, and warm service from the staff. I will consider booking again in the future.

Very good location. Really close to the bus station and the train station.