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Bekræftede anmeldelser
Placering9.0
Faciliteter8.8
Service8.6
Renlighed8.3
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Alle anmeldelser(122)
Positive anmeldelser(22)
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Fantastisk beliggenhed(10)
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Sean Anthony
Standard-værelse i stueetagen
Overnattede i nov. 2024
Par
30 anmeldelse
6.5/10
Slået op den 24. dec. 2024
The hotel is well located for the markets. The hotel breakfast is lovely and excelelnt value.
The rooms however are not to the standard expected for the price. We had dried tissues on the bed linen and hairs in the bedding. We didn’t complain as we didn’t want to wait even longer for check in. Despite lots of guests leaving, we requested an early check in and was kept waiting after an extremely long flight for hours. For an Accor hotel and as a memeber, one of the worst experiences.
Oversæt
Svar fra overnatningssted: Dear Sean Anthony,We appreciate your detailed feedback regarding your recent stay at our Mercure Hotel Muenchen Altstadt. It is always a pleasure to receive positive comments regarding our breakfast and location.However, it's unfortunate to hear about your less than satisfactory experience with the rooms. Cleanliness and comfort are of utmost importance to us and I apologize if we fell short in delivering this. Also, we understand that waiting for check-in after a long flight can be exhausting and apologize for any inconvenience caused. We aim to ensure all our guests have a smooth and easy check-in process and it's clear we missed the mark here.We hope to have another opportunity to provide you with a better experience in the future. Best wishes from Munich,Mersiha DURGUTOVIC
Momo05
Standard-dobbeltværelse
Overnattede i nov. 2023
Solorejsende
20 anmeldelse
8.0/10
Meget god
Slået op den 14. jan. 2024
5 mins walk from Marienplatz station and is literally 1 min from Kaufinger shopping street. It’s in a side street hence it’s very quiet but still right in the heart of the city. Daily replenishment of free mini bar. Breakfast has a fair spread including fresh pressed orange juice machine. Small but cozy room.
Oversæt
6/18
Svar fra overnatningssted: Dear Momo05,We are delighted to hear that you enjoyed your stay at the Mercure Hotel Muenchen Altstadt and appreciated our central but quiet location, as well as the various amenities we offer. Your positive remarks about our breakfast spread and daily replenished mini bar are greatly appreciated. It's wonderful to know that our small but cozy rooms have contributed to your comfortable stay.We look forward to welcoming you back on your next visit to Munich.Best wishes from Munich,Mersiha DURGUTOVIC
Montri Prut
Standard-dobbeltværelse
Overnattede i mar. 2023
Familie
107 anmeldelse
10.0/10
Enestående
Slået op den 16. apr. 2023
Convenient location, clean room , nice breakfast, walking distance to many shop and restaurants ,
Oversæt
Svar fra overnatningssted: Dear Montri Prut,Thank you for your feedback. We are so pleased to hear that you enjoyed our convenient location, clean room, and nice breakfast. It is great to know that our hotel is within walking distance of many shops and restaurants. We strive to be the perfect home away from home for all of our guests and we look forward to welcoming you back soon.Sincerely,Mersiha DURGUTOVIC
Gæstebruger
Standard-dobbeltværelse
Overnattede i maj 2022
Solorejsende
7 anmeldelse
8.0/10
Meget god
Slået op den 16. jun. 2022
Easily found after alighting at the Marienplatz station. There are stairs when entering the hotel and from the lift to some rooms so it can be a challenge for those with heavy luggage or have difficulty going up and down stairs. The bed was comfy and the breakfast was great. However, the toilet had some smell like something damp kept within an enclosed space. Location was great as you can easily walk to most attractions.
Oversæt
Svar fra overnatningssted: Dear Guest User,It's wonderful to hear that you found our location convenient, and that you enjoyed our comfortable beds and great breakfast. The Mercure Hotel Muenchen Altstadt aims to provide a welcoming base for exploring Munich.We apologize for any inconvenience caused by the stair access. We understand how this may pose challenges for guests with heavy luggage or mobility issues. Your feedback regarding the toilet is also acknowledged. We appreciate your understanding that we're not able to address specific issues or provide solutions in this platform.We hope that despite these issues, you were able to enjoy your stay and the many attractions Munich has to offer within walking distance of our hotel. Thank you once again for your valuable feedback.Best wishes from Munich,Mersiha DURGUTOVIC
Svar fra overnatningssted: Dear Huangpuqingqing,Your words have successfully captured the charm of our Mercure Hotel Muenchen Altstadt, highlighting the prime location, satisfying breakfast, and the round-the-clock beverage service. We are delighted to hear you found our room facilities to be well-equipped and comfortable.However, I am truly sorry to hear about your experience with our front desk service. Our intention is always to provide our guests with a welcoming and helpful service, making your stay as seamless and enjoyable as possible.Best wishes from Munich,Mersiha DURGUTOVIC
Svar fra overnatningssted: Dear Guest,Your review made our day! We're delighted to hear that your second stay was even more satisfying. Our front desk team aims to make check-in as smooth as possible, especially for late-night arrivals like yours, so we're thrilled we could assist.It's wonderful to hear you enjoyed our prime location. Indeed, our proximity to a variety of restaurants and shops, not to mention the Marienplatz, is something we're proud of. We hope you found everything you needed conveniently.We look forward to welcoming you back for your third visit. Best wishes from Munich,Mersiha DURGUTOVIC
Svar fra overnatningssted: Dear Lizhengzhanhaodefanqie,It's fantastic to hear that you found our location to be excellent and quiet, yet close enough to the core area and other conveniences. Indeed, being situated in a spot that provides tranquillity along with proximity to important amenities, is something we take pride in.It's encouraging to know you found the nearby restaurant and supermarket to be handy too, adding to your overall positive experience. Your recommendation is highly valued and we hope to be your preferred choice of hotel in the future.Best wishes from Munich,Mersiha DURGUTOVIC
Svar fra overnatningssted: Dear lixr,It is indeed a pleasure to hear that you enjoyed your stay at Hotel Mercure Hotel Muenchen Altstadt. Your kind words about our central location, serene environment and rich breakfast options are truly appreciated. We are also glad to know that you found our hygiene standards and service to be commendable. It is our aim to provide a comfortable and enjoyable stay to all our guests.Your positive feedback motivates us to continue striving for excellence in all aspects. We hope to have the pleasure of welcoming you back soon.Best wishes from Munich,Mersiha DURGUTOVIC
Svar fra overnatningssted: Dear Ronger0927,Your review paints a delightful picture of your experience at Mercure Hotel Muenchen Altstadt. We are thrilled to hear that our location made your travels easier and that you enjoyed our breakfast. The compact design of our rooms indeed caters to provide all the essential comforts within a cozy space.Your kind words about our front desk staff are much appreciated. We strive to offer warm and friendly service to all our guests.Thank you for choosing us for your stay in Munich. We hope to welcome you back in the future.Best wishes from Munich,Mersiha DURGUTOVIC
Gæstebruger
Standard-værelse i stueetagen
Overnattede i okt. 2023
Par
8 anmeldelse
8.0/10
Meget god
Slået op den 20. nov. 2023
El hotel esta muy bien ubicado, cerca de todos los lugares de interés, el desayuno es decente, no con una gran variedad pero esta bien, en relación calidad precio merece mucho la pena.
Oversæt
Svar fra overnatningssted: Dear Guest,It's wonderful to hear your positive comments about our hotel's prime location and the value for money we offer. It's gratifying to know that you found the breakfast satisfactory, despite the range of options available. At Hotel Mercure Muenchen Altstadt, our goal is to facilitate a comfortable and enjoyable stay for our guests. Your feedback helps us understand what we are doing right.We look forward to welcoming you back in the future.Best wishes from Munich,Mersiha DURGUTOVIC
Elena
Standard-enkeltværelse
Overnattede i mar. 2023
Solorejsende
19 anmeldelse
10.0/10
Enestående
Slået op den 25. apr. 2023
В минуте от Мариенпляц, завтраки хорошие, кровать отличная
Oversæt
Svar fra overnatningssted: Спасибо за Ваш любезный отзыв! Мы рады, что Вам понравилась близость нашего отеля к Мариенплац и наши удобные кровати. Мы стремимся обеспечить наилучшие возможные впечатления для наших гостей, и мы рады, что нам это удалось. Мы надеемся, что Вы вскоре снова остановитесь у нас! Искренне,Мерсиха ДУРГУТОВИЧ
Gæstebruger
Standard-værelse med to enkeltsenge
Overnattede i feb. 2025
Rejs med venner
7 anmeldelse
10.0/10
Enestående
Slået op den 6. maj 2025
В центре
Oversæt
Gæstebruger
Standard-dobbeltværelse
Overnattede i nov. 2023
Par
10 anmeldelse
10.0/10
Enestående
Slået op den 4. jan. 2024
地理位置絕佳,旁邊亞洲餐廳、楊國福麻辣燙都有。景點都步行可達,還有DM超市
Oversæt
Svar fra overnatningssted: Dear Guest,Your detailed comments about our location are greatly appreciated. It's wonderful to hear that you found the proximity to diverse dining options and scenic spots beneficial for your stay. The nearby DM supermarket indeed adds another level of convenience for our guests.We hope to have the pleasure of welcoming you back to Hotel Mercure Hotel Muenchen Altstadt in the future. Best wishes from Munich,Mersiha DURGUTOVIC
Lishen
Standard-værelse med to enkeltsenge
Overnattede i nov. 2024
Par
10 anmeldelse
8.0/10
Meget god
Slået op den 30. dec. 2024
地理位置比較好.
Oversæt
Svar fra overnatningssted: Dear Lishen,It's heartening to hear that you found our location to be convenient. At Mercure Hotel Muenchen Altstadt, we are indeed fortunate to be situated in such a vibrant area, close to many local attractions. We hope that this feature contributed to making your stay enjoyable and we look forward to welcoming you back in the near future.Best wishes from Munich,Mersiha DURGUTOVIC
Gæstebruger
Standard-enkeltværelse
Overnattede i sep. 2023
Solorejsende
1 anmeldelse
7.0/10
Slået op den 27. dec. 2023
地段不錯,衞生打掃也好,衹是房間有點小。
Oversæt
Svar fra overnatningssted: Dear Guest,Your feedback is greatly appreciated as it helps us continually improve our standards. It's delightful to know that you found our location favorable and our cleaning practices up to par.In reference to your observation about the room size, our hotel offers a variety of room categories, each with their own unique shape and size. We believe there's a charm in the variety, and we've designed our rooms with the aim to provide a cozy and comfortable setting for all of our guests.Next time you plan to visit us, please feel free to inquire about the different room categories. We'll be more than happy to assist you in finding a room that best suits your needs and preferences.Best wishes from Munich,Mersiha DURGUTOVIC