numa | Munich Obersendling

The hotel has no staff to meet you. So check-in is being done with software - long and hard process, where you wait and do it in the entrance, without any place to sit. It was not clear that we can do it a day before and in such situation - it could have saved us the check-in puzzle at 11:00PM after long flight and train journey. Breakfast is served in a box to the room, but arrived on time only at the first day. breakfast is poor. The late arrival did not leave us time to eat it. When we asked what is happening, the final answer was at night.... There was is no cleaning of the room while we stayed, and if I understand correctly there is a way to replace the towels by yourself. The kitchen in the room is good and has all what is needed. All in all - if you consider it as renting a house/room for short time with no service - it is a good choice, If you expect room service and decent breakfast, this is not the place for you. Subway is short walk away - about 14 minutes.

1) We booked parking as well but did not get the code for parking and did not know which spot to occupy. They stated that they have 6 slots, but only 5 had numa signs 2) We received the invoice upon checking out and not after paying for it which is odd. For this reason we realized only after the checkout that the hotel applied a very weird, odd, and shady pricing and we ended up paying 2.5 times higher price for the first night and this mattered because of a reimbursement. 3) Customer service was not helpful in clearing this and they even lied to us. We requested to split the invoice, first they stated that it is not possible, and of course it turned out later that it is possible. Customer service was generally not available or very slow, and I had to call them several times on multiple days, and the main issue was not cleared. 4) A resident was smoking in the corridor even if it was stated that the fine is 150 EUR, and the resident did not bother because (s)he lives there.