Gæstebruger
3. oktober 2024
Upon our arrival at the hotel, the weather was rainy, and a front office staff member graciously offered us hot beverages to warm our spirits—an exceptionally thoughtful gesture that uplifted our mood even before we took a sip. Overall, the hotel exuded luxury, cleanliness, and tranquility; however, the housekeeping department could benefit from further refinement. The meals were of high quality and quite enjoyable, yet the service was notably prolonged. I do not wish to assign blame to anyone for this delay, as we are not the type of guests who believe that financial investment grants one ownership over service. Nevertheless, it would have been considerate for the kitchen to inform us of the increased workload and the potential for delays. I extend my gratitude to the front desk staff as well; each individual was exceptionally courteous and always prepared to assist.
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