Hotel Bawa Regency

Umesh and Aditya gave excellent room service. The rooms are small, but the service is timely and very good. ...........

rooms are comfy, food was very good, service was fast and very good, people are also very sweet and washrooms are clean and tidy

Mr. Vasant has done a great job, the room is clean, well lit. Washroom is clean. AC is functional. Tariff is decent and cost effective. Food has a lot of variety and tastes good. Overall The experience is wonderful and stay was relaxing. My experience was also the best because the hotel was close to my centre.

Comfortable stay, hygienic environment & extremely hospitable staff. Satisfactory experience. Smooth check-in. Good food. Centrally located. 3 cheers to Ranjeet for making the room so likeable. Please Add footwear & tissue box to enhance the comfort.

Our stay at your hotel has been extremely disappointing due to the lack of hospitality and professionalism from the front office staff. It seems as though they are only focused on making money rather than providing a good guest experience. We had requested an additional room next to our existing one, and we were informed that it was subject to availability. However, we were told that if we made the payment, the booking would be confirmed. We proceeded with the payment, and on the same night, we received confirmation that the room was available and reserved for us. The next day, we were slightly delayed in checking in, so we called the front desk to inform them. To our shock, we were told that the room next to ours was no longer available and that we would be given a room on the first floor instead. This was extremely frustrating, as they had taken our money, confirmed the booking, and yet gave the room to someone else. When we returned to the hotel, we addressed this issue with the front desk executive, Lalit. However, he was extremely arrogant and dismissive. He did not acknowledge our concerns, refused to make eye contact, and continued working on his system instead of responding to us properly. This experience has overshadowed the efforts of other departments who worked hard to make our stay somewhat pleasant. We truly appreciate the efforts of Vasant, our housekeeping attendant, as well as the security team sorry I don't remember the names but both in the morning and night shift are the best, Pawan the bellboy, and food & beverage staff, who were warm, helpful, and accommodating. Unfortunately, their efforts were wasted due to the poor attitude and service of the front office staff. We don't want and I understand sir but we expect an explanation and resolution regarding this issue.

The hotel is a bit of an oasis of calm in acrowded metropolis. It’s situated in a crowded locality practically in the centre of Mumbai. Once you stepped into the door, you are in a different world. The rooms, though small are extremely well maintained with nothing to fault.