The Oriental Residency

All the staff were extremely helpful and their customer service was excellent. Checking in and checkout was easy. The breakfast was good and the staff there could not do enough to make it a good experience. Arun was exceptional and must be commended on making all the guests feel comfortable. The food was delicious and staff in the restaurant were good too. Overall a great experience.

Worst experience. This hotel is not ar all like the photos which seem to be 20 years old. Tiny tiny rooms, sad old chipped furniture, mold infested bathrooms, dirty floor. They are misleading guests with old photos. There should be a law or a condition from online marketing portals that all photos should be maximum a year old or thereabouts. This is a broken down hotel who had seen better days and is in dire need for a total refurbishment. I had paid for 3 days but left after 1 sleepless night. Of course no refund. They don't listen don't even admit the bad conditions.

The hotel is a great value 3* Hotel and I would definately come again!!. The rooms were clean and any issues were quickly dealt with by the freindly staff. If there are any issues just speak to any of the senior staff and it will be sorted. Dipak and his team looked after us extremely well. Apologies for not remembering everyones names but Arun, Julian, Moray, Bhim, Sandesh, house keeping and front desk where all amazing . Location was brilliant and easily accessible. value for money was brilliant and the food was excellent Breakfast, Lunch and Dinner. All the guests were friendly and everyone got on well. You get exactly what you pay for and this may not have been a 5* Hotel but we received 5* care. Thank You and Well done to everyone at Oriental Residency