The Ambassador, Marine Drive, Mumbai

We stayed here for two nights at the recommendation of a local friend. I had reserved and paid for an executive twin room, which is pictured on their website with a sofa, although it is not listed under "room features." It is supposed to be 335 sq ft. Because of the cancellation policy, the room was paid for before we arrived. Then we were given a queen size bed in a room that felt more like the delux room, at 290 sq ft. At least by looking at the schematic on the door, one could see that this room was the smallest one on the floor. The manager said they didn't have any twin bedrooms available and that I did indeed have an executive room. I don't think believe him, but the room was nicely furnished, if small. Since it was my daughter we just made the best of it. The marble bathroom was tiny but beautiful, the breakfast buffet was good and the wifi worked, so we were okay.

We were here as part of an Intrepid group tour. The hotel location was excellent, and apparently the hotel was “the place to stay” some 30 years ago but time has not been kind to it. On the plus side staff were all very pleasant, the included breakfast was solid, internet worked and there was a kettle and a mini fridge in the room. Nice amenities including shower cap and other toiletries were appreciated. On the minus side the hotel just feels tired. Paint was scuffed, corners and walls dusty, bathtub chipped . Towels a little thin and grey. One particularly annoying feature was a complicated analog type wired control box for room lights and AC control that never quite seemed to work and was less than intuitive. One day we came home at 4 to find the bed still unmade and the hot water only dribbled into the sink. I don’t know much about surrounding hotel choices but would not be in a hurry to return.

I had always wanted to stay in this iconic hotel and must say that I was not disappointed. In fact I had a great stay and the service was wonderful and full of warmth. Whether it was reception, housekeeping, room service or restaurant the staff was smiling and doing their best to make everyone comfortable. I would particularly like to thank Mr. Ajaz Khwaja and congratulate him for heading and guiding this wonderful team. I will definitely come back.

A wonderful hotel with very nice rooms, terrific breakfast and the kindest personel that you could wish. Helpful and very patient. I changed to another hotel in Mumbai but I miss already heavily the Ambassador. My very first choice for the next time.

Good heritage hotel , awesome location , everything you see is near to the hotel, friendly staff , walk a few steps and the marine drive is here. Good food in in room dinning . Only the thing is buffet spread to be increased and to be worked on taste. Thank you Ambassador team

Excellent hotel, comfortable rooms, Ashish helped for doing the booking and took good care of us , also the staff is very friendly , ever ready to help . We will surely recommend this hotel to our friends and family. Awesome location near to the Marine life.