Purity at Lake Vembanad

The bed was so comfy, we nearly missed breakfast because we slept so well! The staff at Purity were filled with smiles and friendliness, which made the stay extra special. The canoe tour arranged by the hotel complimentary was one of a kind and we got to go onto one of the Chinese fishing structures.

The hotel and the location are very nice. Service at restaurant is quick and organized and the staff is friendly and attentive. However the whole experience has been totally ruined due to having been double charged for the stay. I paid by bank transfer in February, sent respective confirmation and even the location code. Until my departure they were unable to locate the transfer and made me pay again by credit card, assuring they would return the money as soon as they locate the transfer. Both payments have already been debited in my account and no refund made. My bank assures me that the money has reached the recipient bank and I already asked and paid for the return of the initial payment, even though I am aware that Malabar Escapes has to authorize it. Now since my departure (end of March) the hotel stopped answering my e-mails. I cannot help wondering if the staff from reservation (Adithya) and finance departaments are incompetent or if there is a scam behind. I hope that senior management investigates this matter and returns the money urgently. Future travellers be aware

This is one of the most amazing and beautiful places we have stayed in our travels. The layout of the place is spectacular - artwork, courtyards, pool overlooking lake and the most amazing food from the chef and kitchen that you can imagine! Fabulous Indian food prepared to perfection. The staff is amazing and the canoe ride with local fisherman a must. So calm, peaceful and restful. A true gem in India.