Apartments & Wellness Skok

We stayed at the Flip House. Due to the high price (145 EUR/night) and ratings on Booking (9.3), we had high expectations, but were disappointed. We went there for Christmas. 2 days before arrival received an e-mail that breakfast wouldn’t be served due to the Christmas holidays. It was an unpleasant surprise though. The house is small, we barely had enough space, poorly cleaned, steep stairs connecting rooms arranged throughout 4 floors, barely any storage space/wardrobe/shelves. Only two drawers under the bed, which is not very comfortable to use. Basic kitchen utensils, no drainer, only one kitchen rag. All in all the outside design is interesting, but far from user friendly and comfortable on the inside. Upon arrival there was no water in jacuzzi, unusual and certainly unseen anywhere before. Then, there was only mild water (26 C) and the receptionist said to wait a while for the water to heat up?! Well, the water didn’t heat up for the whole 3 days so we couldn’t use it! For such price, this is quite unacceptable! Especially since it was winter with scarce daylight and therefore limited outdoor options. The reception wasn’t open on Christmas day, so we were asked to call them by phone in case of any problems. But it turned out that no one answered or returned a call!? When we complained about the poor service, we got a 10% discount, yet I am still very dissatisfied. It seemed that the owner and staff cared more about their holidays then the well-being of their guests.