Gæstebruger
20. juni 2024
Stayed due to 85 year old mom having outpatient procedure and needed a night to rest before driving back home. I made sure to book a special needs/handicap room. That's not what I got! Instead, we had to walk 3/4 length of long hotel to get to room (no parking in front of it because pool and grass area with picnic table and grounds littered with cigarette butts). The bed was extremely high! My mom isn't even 5 foot tall, can barely walk, just had a procedure and I am trying to get her up in bed and back down and repeat many times for bathroom, etc. That was very painful for her!!!!! The bathroom didn't have lowered, hand held shower head or lowered access as described. Basically got a regular room instead of the one I reserved. I even pre registered online when I was sent link reminding of reason staying. The hotel itself was awful, rundown, unkempt, dirty and appeared to have people actually living there. Nothing you would expect Wyndham to attach their name to! When checked in, the ladies English wasn't good and she didn't understand my concerns. When checked out I asked for manager and basically was told sorry but you should have called to make sure the room was available! Seriously? I'm supposed to do your job? To top it off, no internet. I was told they were working on it and ripped it all out... yet the lobby had internet!!! The whole place, room and service was a disaster!
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