Gæstebruger
7. juli 2024
If you are considering this hotel for any special events, wedding blocks, and things of this nature, RUN! I’ve worked in customer service for years and ive never encourated such horrible service. I had booked a wedding block here and immediately had to cancel when my guests realized they were being charged more as guests under my wedding than if they were to book directly through the hotel website. The price to book under my wedding block was $70 more than what the hotel was charging. When we originally met with the sales rep and signed our contract for the block of rooms we were ensured that our guests would be charged the price on the website, not more. I reached out to this rep and it turns out she no longer works for the company. When we called the hotel for another rep to speak with they put us on the phone with someone who had only been with the company for 2 weeks and had no idea what they were doing. This rep ensured us her boss would answer our calls and respond to our emails with an answer about the room price discrepancy.After leaving SEVERAL voicemails and sending SEVERAL emails we waited and never heard back! Eventually we got in contact with someone from the corporate office who basically told us that there was nothing they could do to help and that our guests are free to book rooms elsewhere. We never got a an answer as to why the rooms were more expensive nor did anyone try to find a solution to the discrepancy. DO NOT STAY HERE! If you have a problem or a question they staff will just ignore you or tell you to go to another hotel. This hotel does not care about your stay or your guests stay and will willingly give up business! Try the Marriott across the street! The staff has been nothing but wonderful, the rooms are nicer, and your stay comes with breakfast.
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