Hyatt House Mt Laurel

Nothing is perfect but overall a nice play to stay. Staff are all very helpful and respectful. I had an issue with the 1st room and they quickly helped me get a 2nd one without any issues. Amenities are nice. Breakfast is decent. Pool is nice. No pool towels available so bring your own. Beautiful property. Overall very nice. Will come again.

Family vacation It was amazing , staff was soo nice and helpful. Hotel was close to every thing Walmart, target and other restaurants like Applebees, Chili’s etc.

2nd trip different room The continental breakfast was good. There was a nice variety and the gentleman in the kitchen kepted up and kepted it full. The bed in our room was not comfortable this time as it was last time. It felt like I was sleeping on a brick and the blackout shades were not as good as our last stay.

Family trip 25 We got there, got our room key, and entered our room (2nd floor). Opened the door and the room looked like someone just left. Towels on the floor in the bathroom, a bag of trash on the bed, the bed still disheveled like someone just got out of it. While I went to the desk to get another room, my family noticed bodily fluids (that will not be named) on the ottoman. It took about 20 minutes before we got another room. Had to lug all of our things downstairs, then up stairs, as the new room was also on the second floor. The room was sweltering. Took a day to figure out the thermostat, as all of the directions for use were worn off. I went to the front desk to get towels, and linen for the pull out sofa which was not in the room. It took staff at least 15 minutes to find towels and a blanket. Meanwhile the phone was ringing at the desk, guests were coming in (one of which by the sound of it) also was having an issue with their room not being ready. The staff that dealt with breakfast were wonderful. They went out of their way to make sure we were taken care of. Overall, for a hotel that aligns themselves with the Hyatt name, I was EXTREMELY disappointed.

I liked the area but honestly it wasn’t anything I would recommend or stay at again. I got this place because I was wanting to swim at the pool it was in the 90• during my stay and the pool was closed the two days I stayed. Staff did really seem to have any answers that made any sense. It was full and it didn’t look like anything was wrong with it. The just said it wasn’t going to be open. I heard other guests talking about it it also.

We were comfortable, other than the room was right in front of the very noisy pool. No blankets for the sofa bed.