Homewood Suites by Hilton Philadelphia/Mt. Laurel

When you advertise that your location has a pool, it would be nice if that pool was working.

Breakfast was a 25 min wait. Room did not accommodate 5 people had to buy an air mattress.

When i arrived at 3pm for check in they had me waiting for 30mins to clean out the room. The room floor is very nasty and the couch had stains and nasty smell and color to the seats.

Specifically called the hotel before booking to ask about the pool. Was it open, etc. The pool was 62°. That is unsafe for people to be swimming in that temperature. The heater was broken yet the pool was open. Completely unacceptable. We would not have stayed here! We should have demanded our money back and moved to another hotel but it was late and we were tired and the kids wanted to swim. My daughter went in for a brief moment and got right out. My son never went in. They should have told us that when I specifically called on the phone to ask about the pool. Very disappointed

Not Family-Friendly – Poor Communication and Lack of Basic Preparation We stayed at this hotel as a family of five (2 adults and 3 kids), and unfortunately, the experience was disappointing from the start. One of the main reasons we chose this place was the advertised pool, which was a big deal for the kids. When we arrived, we were not told the pool was out of service, we just found out when going downstairs to the pool ready to enjoy there was a sign at the door that pool was out of service.— something that was never mentioned at any point during booking or in the lead-up to our stay. Very frustrating and misleading. On top of that, the room was clearly only prepared for two people, despite the booking being made for five. There were only two towels, limited kitchen supplies, and just enough dishes for two — which made meals and even basic hygiene really inconvenient. We appreciated front desk Jessica who were prompt to response to our request. To make matters worse, the bathroom wasn’t properly cleaned, which made the stay even less comfortable. The staff were polite, but the overall experience felt unorganized and not family-friendly at all. We expected much better, and we won’t be returning.

My stay overall was ok. When I arrived, it seemed that the room I initially was supposed to have (201) wasn’t available because it seemed that someone checked me in which I am not sure why because I didn’t check in until 6:45 PM so we had to take another room (301). Also, the bathroom had ants on the floor. There was also ants crawling on the dinning table and dining room wall. Please pictures and videos below.