Courtyard Nashville Mount Juliet

It is not poor service. There is no service. Try to ask for help from the staff but none of them would give any help to the guest. Will never go back again

This hotel CB argued me for two nights when I only stayed one. Provided them with the conformation number showing I booked for one night. They said i reserved for two nights. I provided them with the confirmation text they sent me abojt one night and the GM called me to tell me there is nothing they can do. Do not stay here if you want to be charged the correct amount.

Our experience at Courtyard by Marriott Nashville Mount Juliet was exceptional! The staff was very friendly and accommodating, the facilities are as clean as can be, and the location is ideal. Uncle LeRoy went above and beyond to ensure every aspect of our stay was top-notch.

I booked a suit as a “mini get away” for a couple days. One of the first things I noticed when I walked through the doors was how clean the lobby looked. Upon check in, the front desk was friendly and check in went very smoothly. Parking is free and not a very long walk from the elevators and they do furnish luggage carts in the lobby if needed. Since it is just one set of elevators it was easy to find my room. The room was impeccably clean; no stains on the carpet, bedding, or couch, and bathroom smelled like it had been cleaned literally right before I walked in. The bedding was just the right amount to keep you warm but not hot and the mattress was the most comfortable one I have ever slept on, especially for a hotel. The suit had two dual controlled thermostats for the living area and the bedroom, allowing me to keep the bedroom slightly cooler. The only negative was the room wasn’t as quiet as I would have liked. The A/C unit is very loud when kicking on and off and outside sounds could be heard very easily. Overall I had a very pleasant stay and will be back!

Uncle Leroy is truly exceptional in his hospitality, going above and beyond to make everyone feel welcome. His accommodating nature is evident as he not only remembers your preferred drink but also ensures it's ready for you without prompting. His kindness shines through in every interaction, and he goes out of his way to make guests feel comfortable. It's remarkable how he effortlessly recalls everyone's favorite TV channels, creating a personalized and enjoyable experience for everyone. Uncle Leroy's genuine care for others is evident in the way he takes care of everyone, always wearing a smile that adds to the warmth of any gathering. In a world where true hospitality can be rare, Uncle Leroy stands out as a beacon of generosity and consideration.

This is the second time I have fallen for the description of a courtyard having a restaurant. There is a small bistro, with wings. That is it. We were specifically looking for a hotel with a restaurant. It is pouring outside, with dense fog. Very annoying.

I tried calling this hotel before we arrived weeks before . And no one would answer the phone not even Marriott could help me . The night Clerk when we first arrived was very non-caring especially when we told her we need to switch rooms because of insects. The person that called me about my complaint did not act like she was interested. The only saving grace was the bartender.

Clean, nicely laid out hotel. Limited hours, expensive food and drink offerings. No coffee pot in lobby only expensive Starbucks coffee. Stayed at Hilton afterwards and had nice breakfast included with coffee available 24/7 in lobby for about same cost. Staff was friendly and helpful especially housekeeper Emillie! Nice lobby and outside seating but fire pit was out of service. Enjoyed our stay!

As a frequent traveler and spending time in Marriott properties all over the country, there a few that come to mind for the ambience, history and nostalgic atmosphere. Many have great service but nothing like the Mt Juliet Marriott Courtyard. Standard hotel…yes it is. This property is a the standard hotel box on the outside but as soon as you enter the door and greeted by bartender, Uncle Leroy, your life will change and keep you coming back forever. His attention to detail, humor and hospitality is top notch. He builds relationships with his clientele and that is obvious from the patrons that visit each time. He creates a fun atmosphere and keeps the customers engaged with each other. As a platinum elite customer, I have lots of options as to where to stay. This guy (Uncle Leroy) is the reason I continue to come back. He goes away then we are just looking at another hotel. My entire team loves Uncle Leroy and will be supporters as long as he is around. You have a gem Marriott!