Hilton Garden Inn Mt.Juliet

I reserved accessible room and apparently I reserved for hearing impaired rather than for physically impaired. Based on a conversation with a front desk employee regarding my specific requests they knew I reserved wrong type room for my needs. Absolutely no one said anything to me by message, phone call or at check in. I had a physically challenged 85 year old with me and asked for minimal walk from elevator and room was at end almost of a long hallway, I asked for bench seat for the TUB and got shower only room. I just think more of an effort could be made to help a customer. It’s like they want to punish you for reserving through a third party. I think Conrad Hilton would agree. Otherwise it’s a really nice property.

In town for a wedding The hotel room was spacious and comfortable. Closet was a walk-in with hanging space on one side and drawers and shelves on the other. First I have ever seen! Large luxury shower in the spacious bathroom. Only complaint was the cost of drinks and food at the restaurant. A margarita and beer was almost $50! Nice large size lobby and gathering areas, not used much due to the high costs of drinks and food. Plenty of parking and very clean. Front desk staff were friendly and helpful! Choose this hotel, but eat somewhere else.

Everyone we came in contact with was wonderful the property was clean the room was spacious and nice pet friendly but the store was very over priced almost $20 for 2 bottles of water 2 cokes a Reese's and a bag of Doritos so a little more than we are use to spending at a convenience store over all will stay again and you should too

Nice and all the amenities you need to make an enjoyable stay.

The property was clean. The staff was wonderful. The room was clean and beautiful. My wife and I loved Our stay

Thank you for such a pleasant experience! Everyone was so helpful from your clerks to your restaurant staff! Thank you for such a pleasant experience!