Redearth Boutique Hotel

I checked in yesterday as work had booked a room for me. There are two hotels side by side. The Isa hotel and the Red Earth boutique hotel. Reception manages both. I have bursitis in my left hip and a ruptured gluteus minimus- the muscle used for walking. I was booked into a room in the Isa hotel at the far end from the elevators which involved a long walk. The alternative was still a long walk but up 2 flights of stairs. I struggle do both. I went back to reception to ask if there was a room on the ground floor or one near the elevator. Unfortunately they couldn't help. About an hour later I got a call from reception saying if we could stay in the booked room last night they could give me a room tomorrow that was next to the elevator. Next morning I got a call at about 8.45am to say my room was ready. What they had given me was a beautiful luxury room with a balcony, queen size bed, sofa and a desk. A total change from the small dingy room I originally had. I was so touched and pleased by the effort the girls went to to ensure my comfort. Not only giving me a room close to the elevator but such a beautiful room. 10 stars for the lovely girls at reception. I've never known any hotel staff go so far above and beyond for a customer.

Its called a boutique hotel, I am not too sure why, all round pretty average. Rooms, well appointed, but the curtain was torn with wear as was one of the towels. All very clean. We stayed Saturday evening, they had large groups in the bar area, therefor you have the benefit of loud noise for a good part of the evening. all up, nothing special.