Highlander Hotel

There are some positive changes I can see now. Due to some bitter previous experience & it was not worth the cost I stopped going over to Highlander Hotel & Apartments, Mount Hagen. Hoping to see much better service(s) next time. But, still, you should have all the time in the world and all the patience to get any service(s). Maybe it is the "Monopoly" attitude.

No stock - poor service. No wine by the glass, no gin despite being advertised. Menu different to what’s online. Staff unable to make cocktails. Generally poor service. No table service. Pool was nice but a little green. Gardener was nice and easy to speak with.

Might be the best in town, with nice grounds and rooms, but it is definitely not attentive to details. My check-in took a very long time because they initially claimed that I did not pay, and only after long research they were able to find my pre-payment. As I entered the room I found it clearly not ready and not clean, so I went back to the reception and they gave me a new one. The WiFi wasn't working for me initially. I called for support twice and both times they told me they would send someone to check, but they never did. Only after I went back to the reception they helped me find a solution. Finally, I was taking a shower when I realized that their shampoo dispenser was empty. Ridiculous for a 200 EUR room per night. It could have been an unlucky combination of bad events, but the service was too disappointing for that price level. It's the attention to details that makes the difference between good and bad service.

Overall its a good experiance only thing need to upgrade the room facilities..Food is awesome and thanks to Cheif Ashely whos being very supportive as m being a vegeterian and cooked everything what i request..Nice support.thank you so much

Came here to spend a night and customer service is excellent. Friendly customer service from the reception and the dinning attendants is really awesome. The rooms have wifi connections which is a great complement for the guests. I wish to come back with kids so they will enjoy the swimming pool.

The residents inside here is very good,we always come here and enjoy ourselves. The food that cook that's taste delicious and the rooms that we slept we're good and it's perform smell nice and the environment condition looks so beautiful and awesome fresh air and flowers and and tree blooms that's beautify the environment we all enjoy our life.