Breathtaker Hotel and Spa

We just returned from a two-night stay at the Breathtaker Hotel in Mount Buller, and what a wonderful time we had! We were incredibly lucky with abundant snow during the skiing season opening weekend, which made the experience even more magical. The entire hotel team was friendly and welcoming. Every single person we interacted with was lovely. We enjoyed happy hour drinks and delicious dinners at The Loft Bar. While the Signature Restaurant was only open for breakfast during our stay, The Loft Bar provided tasty food with generous portions, reasonably priced as well. Breakfast was a selection from the continental buffet alongside a menu of hot dishes to order, complemented by barista-made coffee. Our room was perfectly equipped for the winter weather. We appreciated the cozy fireplace, heaters in every room, and the convenient heated drying racks. There was also a good selection of tea, fresh fruit and everything else we could possibly need for a comfortable stay. Plus, we had beautiful views from our room! A special shout-out to the Below Snow Transfer Service. Our driver, Robert, was not only friendly but also informative. He shared interesting facts about the area, pointed out where the gnomes live for the kids, and professionally navigated the challenging road conditions with snow and altitude. This service is highly recommended! We've just returned from Mount Buller and cannot wait to go back to experience its beauty and the Breathtaker Hotel's outstanding hospitality again.

Great location. Mostly friendly staff who are way out of their depth trying to fix all the old broken items in room. Our fridge was broken, TV didn’t work, coat hangers were broken, the old couch is made of a weird (faux?) leather where cushions continually slide themselves and you onto the floor. Bedroom furniture was broken and there is absolutely no room to put anything, so you’re constantly tripping over your bags. Plus most of the larger rooms have an insanely narrow spiral staircase up to the bedrooms (so easy to get a suitcase up!) and they couldn’t give us any alternative room safer for our young kids. We asked for baby gates which when installed didn’t close. Staff tried their best to help but tbh these problems start and finish with the lazy and/or stingy management and owners. We paid over $4700 for 3 nights and it was the worst value for money I’ve seen in a snow resort anywhere. We feel completely ripped off and will warn our family and friends off staying here. At half the price you could forgive the occasional broken item but this was ridiculous. We won’t be back!

wasnt enough food options ,under 18 year olds coudnt use day spa and bar closed by 8.30pm ,for the cost i wasnt happy

Great location. Friendly staff. Very exclusive

The property is well located and good quality, but out-dated and in some areas underwhelming given the price Staff are very welcoming, attentive and do a good job Areas of concern: the ski-storage area is undersized and agricultural given the class of hotel, with basic cages and no heating room or obvious place for changing and fitting skis other than in the main entry which is crowded and wet; the spas and pool facility is great but not available even for teenage kids which is not well advertised and given they seem to allow any old riff-raff from the slopes in to the facility I don't understand why paying guests who can behave themselves albeit are under the age of 18 cannot join; the drying facilities in room are too small and co-located with the bin! Internet facility is hopeless and anyone using a work device that has any level of security may as well bring a typewriter with them; meals in signature restaurant are good, but the room could do with more atmosphere; the happy hour offering is good!

It was our first stay at Breathtaker and it was a mixed experience, mostly negative. To start with the positives, the spa was beautiful and a really lovely space and the location of the hotel was brilliant. The car service up the mountain albeit expensive was good. Negatives: - the included breakfast was appalling, little to no selection or variety, not filled up half the time we were constantly asking to restock items. The staff were inattentive, and provided no table service. We had to get up to ask staff for a barista made coffee (supposedly included) and were told to make it ourselves. - the loft bar and sitting area closed at 8pm when around 20 or so hotel guests were watching the AFL game and drinking at bar. We were kicked out mid match. totally unacceptable. - fine you say, watch the game in your room, well, the tv was behind the bed meaning we would have to stand up to watch the tv in our room, attached, photo, RIDICULOUS! - the room was also SOO small, we could barely fit all our gear, and as snow people know there are big jackets puffers snow shoes etc and we simply had no space, it was cramped and uncomfortable. - the staff were inattentive, and were more interested at drinking and socialising. we witnessed staff get drinks from the loft bar which is for guests and discuss leaving their shift early to go out and drink. - finally, the pool table in the hotel guests only area had to be paid for to be used. outrageous. This hotel is not worth the money and we left extremely underwhelmed and disappointed.