Ferryman`s Cottage at the Beetle & Wedge

We highly recommended the Beetle & Wedge accommodation to our good friends visiting from abroad for 2 nights this past week. Unfortunately, we were extremely disappointed by the poor welcome, service and general attendance they received. Having booked many months in advance, we expected they would be given the best possible suite. However, they were put into a cold, stuffy, dark converted garage in the road behind, with no outlook from the small window. When we questioned it, we were told other rooms were available and they agreed to move them. We did not welcome the inconvenience and we remain curious as to why they were not put there in the first place. As the room was much better, we were happy to give them the benefit of the doubt at that stage. Unfortunately, after a day out the following day, they returned to their room which had not been cleaned or serviced, with morning coffee cups, bed, and the bathroom untouched. Furthermore, at 8.30 am on the last morning of their stay, they went to reception to sign out, say goodbye and hand in the keys. They found the doors locked and there was no one in sight! Having spoken so highly about the Bettle & Wedge to our friends who had travelled all this way expecting to stay in special accommodation, we felt embarrassed and let down by the neglect they received and the appalling lack of customer service. We certainly will not recommend the Beetle & Wedge again and, sadly, neither will we be eating there!

We were at the Beetle & Wedge for the 3rd or 4th time last New Year's Eve. We'd been before for dinner B&B and really rated the accommodation and food. On NYE 4 of us checked into 2 of the 4 rooms. The rooms seemed nice enough when we checked in (we had a couple of drinks before dinner in the other room so didn't spend much time at all in ours). The dinner and celebrations that night were great. Food was excellent as usual. And they even sang happy birthday when they brought out a cake that my father in law had made. During the night I literally couldn't sleep at all because the stink of the room was nauseating. It smelled like the sewers. It was really overpowering. Even my husband noticed, and he can barely smell a thing on the best of days. So, the following morning, I felt really rough, and it wasn't due to celebratory drinks the night before! I complained about the smell to the staff and was told that they knew there had been an issue before in that room, they'd got a plumber in to fix the problem, and had HOPED that it was fixed. So they weren't certain that it had been fixed at all. And then they said that the bookings for the other 2 rooms had been cancelled, so why on earth did they put us in that room when they had 2 others available. They didn't even really apologise, let alone offer any sort of discount on the bill, or a good will gesture. Felt pretty let down, and disappointed in the end. Especially as we were there for my birthday celebrations, having missed out on a big birthday the previous year due to covid. As it's far from home, we would never go there without booking a room. Pretty sure we won't be risking doing that again. Such a shame, as previously it was one of our favourite overnight breaks for the two of us, and family get-togethers.