Diaz Hotel and Resort

無敵海景房，很方便。

Great beach view from room balcony is the only good point. Poor staff service, Leaking air con, TV doesn’t work, Very dated decor, corridors of hotel look like a set of a horror film, hair in shower and on floor of bathroom and empty container of shower wash on check in. Awful restaurant, worst food we had in our two week holiday in SA. Staff attitude matches the food and barely acknowledge you- it is like you are inconveniencing them. Raw chips not cooked properly and ribs were so tough. We begrudgingly went to hotel restaurant on 2nd night of hotel (Sunday 9th Feb) as no restaurant close by (isolated location) and we were completely ignored for 40 minutes sitting on a table waiting for a mere ‘hello’. I have never been so disrespected by a business which is in the hospitality sector. We went to bed a d had crisps for dinner. Stayed in 100s of hotels all over the world and this is the worst stay and the most disappointing. Also not value for money considering the price of other hotels along garden route. We told our tour guide as we are part of the Newmarket holidays big tour and first time trying this hotel on this tour. Rest assured we will also be reporting to Newmarket holiday company to remove this as a hotel option on the tour to prevent further group tour holidays’ experiences being tarnished by this hotel. Such a shame as the 5 prior hotels we have stayed in have been great and the staff could not do any more for you.

Great location with a fantastic view. Staff is so friendly. Food was fantastic as well includes breakfast, I asked for lunch packs but it was unbelievable

The hotel has a great location and the rooms have been upgraded since our last visit but the attention to detail is just not what you would expect of a 4 star hotel. For example, the cups in the room don't fit the saucers. Crazy but true!

We had an awesome stay. Our Unit was very neat and spacious.Thumbs Up to the housekeeping staff. The reception staff were very friendly and helpful. The quiteness of the area was exactly what we had in mind. We will defnitely visit your property again.

Rooms are beautiful with a lovely view but the hotel is not with the price you pay ,foul smells in the far right lift,foul smells in the corridors walking to room, breakfast not to good,Ants were crawling around I. The muffins etc .. it was based in my opinion a 3star,nothing spectacular