Hotel Riu Palace Jandia

This was our second visit to this hotel and it was just as good as the first. The positives: Very warm welcome from the reception staff and a much appreciated glass of fizz after a long journey. Room in a great location, very clean, with an amazing view, thank you. Pool area spotless, location to beach perfect. Restaurant meals good quality, always plenty to choose from. All the staff, including reception, housekeeping, pool bar or restaurant, were so friendly and accommodating, thank you everyone. The only negative, drinking water could be provided at the evening meal, it is provided at breakfast but not in the evening, you have to pay for it, apart from the obvious reason, I'm not sure why they do this. In summary, a great hotel to relax and unwind, already looking forward to returning.

Nice hotel, good location, staff friendly and helpful, always plenty of sun beds available, food good. A quiet and relaxing hotel. Entertainment in the evening was ok, would have been nice to have a bit of music in the afternoons around outside bar area.

We have been using the Riu Palace for many years now and we have high expectations based on our visits. It has never failed to deliver and excellent experience. The hotel is impressive and offers excellent food, drink and entertainment. We see people we know every visit, so the return rate is very high. As always thankyou to Jesus, Fran and his team, Manolo & Kiku, Angel, Aldo, Danny, Antonio and the team, the restaurant with David and Marisol, Vicky, Alex and their team. Apologies if I missed anyone but I could name dozens of staff who treat us like family. Fabulous experience and we will be back in March

Lovely and friendly staff. The food was alright, there were a variety of choices. The entertainment in the evening could be improved, but we enjoyed the jazz night. It can be very windy in the evening, when we were there, the salon was under refurbishment so the only place to have a drink was the bar outside. It would be nice to have some heaters outside to combat the windy chill. The rooms were lovely and clean. Beware, there are lots of stairs! So you’ll be nice and fit after this holiday. The beach is right by the hotel so you could have a swim and then go to your room for a shower. There was a cute black kitty on sublevel 3 and I already miss her. I would definitely come back!

This is our 2nd visit to this hotel, it has been completely renovated since our last visit in 2019. The staff are very friendly and make you feel welcome. The facilities are excellent with access onto the beach and a short stroll in either direction takes you to restaurants and shops. The hotel rooms are kept spotless and the buffet food is very good with quite a variety. There is also a crystal cuisine restaurant which also has good food. There is also a good paved area for sunbathing with views out to the gorgeous beach and no queue for sunbeds. The varied entertainment each evening is excellent adjoining the bar. This is one of our favourite hotels in the canarys and will definately visit many times.

We had a fantastic stay at Palace Jandia. Patrica was most helpful at front desk. The rooms are spacious and the bed was so comfortable. Be prepared to get your steps in though. Would we go back Yes definitely. Acsses to the beach is easy for a morning swim and perfect for walking into Morro Jable at night.

I can recommend the Riu Palace, it’s a great hotel. The welcome was superb. We got there at 10.00 pm after a long, tiring 14 hour journey. The transfer from the airport took two hours. Reception was ready for us with a glass of fizz (ok, 2 for me) and we were directed down to the restaurant. There, a solitary table was set up with a fine seafood salad, fruit, bread, and water. All free. It was a nice gesture and helped us wind down. Some reviews have pointed out that there are a lot of steps for some rooms. It is a fair point, the hotel is built into a rocky slope and it would be tricky to put a lift in. We were in room 4113, low down, with sixty steps up to the reception, restaurant, pool and bar area. But it was such a lovely spot, and so peaceful. Okay, quite a few steps involved but, try and see it as exercise! Only the rooms on the lower levels have this issue. All the staff were professional and friendly. The hotel bar was fine and drinks reasonably priced. I got poured a honey rum the size of a builder’s mug of tea. For the first time in my life I begged a waitress to stop pouring. God bless ‘em! I changed my mind five minutes later… We didn’t have an evening meal in the Riu Palace. The cost of the evening buffet was €45 per person, without wine. Generally speaking it was less than half that in most restaurants in Morro Jable and we prefer the varied scene. I’m sure the food would be good if the breakfasts are anything to go by, as the selection there was very impressive.

Recently returned from a two week holiday to the fabulous Hotel Riu Palace Jandia. This is truly a wonderful Hotel. Every member of staff we came into contact with were friendly, helpful and welcoming. Special mention to Reception who sorted out our Wi-fi and Leida and Juan Pedro in the dining room. Beautiful sea view room, very clean, and the Courtesy Room was an absolute bonus on our last day. Can't wait to come back to this wonderful Hotel. We knew there were many steps but not a problem, just a few less at our age would have been a bonus!! but this did not spoil our holiday, kept us fit, active and help the weight with all the superb food availble every day.

Most important advise...if you have a problem with climbing stairs, don't ever book a seaview room...ask for a room in the main building. Our room (seaview) was on the second level of the three levels of the seaview wing...first route to go to the restaurant : 55 stairs up to the pool area...than 10 stairs down to the lobby and then, finally, an elevator to take you one floor below or, use the 25 stairs down. Second route, even more stairs going down and up in a maze of corridors until you reach an elevator that takes you up (!) to the lobby. Furthermore, so many German guests, resulting in...all staff members, reception, waiters, restaurant waiters start talking to you in German and the evening entertainment...80+% German songs. Sure staff also speaks English, when necessary. The good things : Large, well equipped and superclean room with a large bathroom with walk inn shower and very good water pressure. All staff was very friendly, especially the waiters and housekeeping ! Food was very good...large selection and nice quality. Some issues : The in room TV set is not in front of the bed nor in front of the seat, impossible to move. Drink prices are rather steep. Comparing is the thief of joy... When we compare this hotel with the RIU Palace Maspalomas or the RIU Palace Meloneras this was the least of all three.