Fergus Cactus Garden

We will not go back, we had two single beds which keep going apart, not sure why we had two single beds put together, food was average, service was average, entertainment was good sadly they don’t provide a gluten free menu only bread roll when you asked for it. The beach is lovely and great bars and restaurants around plus designer shopping for the ones who love a label.

The room was lovely. Great view and cleaned every day yet could have had better quality tea/coffee/milk selection. The pool area is quite small and gets busy so I’d recommend using the terraces. However, the “terrace bar” opens for about 2 minutes every other Thursday! )i.e it was never open) so take your own refreshments. Plenty of free water around the hotel so that was good. WiFi was shocking in the room. Works best outside and in reception so they could improve on that. We were half-board and had access to breakfast and dinner. The breakfast was exactly the same every day. Not a great deal of variety but manageable. Personally machine coffee is not my favourite and this one was incredibly bitter (cheap). The “waiting” staff were slow to clear the tables so we did it ourselves most of the time. Evening meals were again very limited on their variety. Unfortunately, I got food poisoning on the 3rd day. Not sure if it was the pork, pasta or chicken but I was laid up for 2 days and was vomiting badly. After this we both started paying attention to the food and the hygiene in the restaurant and we found that lots of their food was recycled, which isn’t a bad thing. However, leaving meat and pasta out under warm lights then refrigerating then serving up again is abhorrent. We witnessed cross contamination with raw chicken being picked up with the cooked chicken tongs then plated up. It became clear also that bacteria grows in abundance on pasta and rice (Bacillus cereus) I was throwing up after the chicken and eating the pasta. Some evening vegetables that had been out for hours would then be served at breakfast. I dread to think where it had been stored overnight! We also witnessed a kitchen staff member wandering around behind the food counter adjusting his trousers frequently and putting his hands down his backside, to then pick up food, which had dropped out of the bowls, with gloveless hands. A majority of the plates were always wet or dirty. The glasses (when they had them!) were stored upside down on plastic trays which was never cleaned so be wary of that. The spa, again, was lacking that plush feeling. Paint peeling off ceiling, dirty towels left for 24 hours. Broken showers, cloudy water and dirty filters in the plunge pool. We had the company of a cockroach in the spa which the young girl quickly got rid of. Admittedly she then did give us a free hour the next day. Overall we just felt the public areas were lacking in cleanliness which made us cautious and apprehensive. We ate out on the last night as we couldn’t bear the thought of sitting on that canteen any longer! We just felt the hygiene for a 4 star hotel was appalling. It’s a 3 star minus at a push so don’t expect lush. Finally, be aware of Sara on reception. As she’s incredibly unhelpful and rude. I say this because you have to leave a cash deposit of €10 per beach towel. When you come to hand them back you MUST have the receipt which was given to you when you checked them o

Fantastic hotel fantastic staff fantastic entertainment. The food and drinks are beautiful. Joel who looks after the guests entertainment throughout the day and night is a pleasure to be around. The cocktail making session was brilliant so much fun

Great hotel great food something different ever day of the week very clean room was always clean for us coming back from a day of many activities . entertainment was fantastic especially Joel had a great holiday Will definitely be back and it’s so close to a great and clear beach

Returned again to cactus garden , staff all very hard working and eager to please . My wife has allergies to lactose gluten & fish , after a couple of days there , Gustavo & all the catering and restaurant tried there very best for her THX. The entertainer Lenny From Venezuala did a brilliant job with the facilities he has to work with ,catering for all ages & nationalities THX. Jose , Marco , "Rasputin" & Manella , did a brilliant job at the pool bar THX. The hotel Director is spot on and has is eyes on all , pleased us as we had no line to dry any clothes we washed , and when we came back from the beautiful beach , there was one waiting , many thanks for your personal touch. Most of all we were amazed at the foor 9 rear secluded sun bathing area , with jacuzzi , shower and its own toilet aand sunbeds , compliments to all the staff that keep this area spolessly clean amazing views over the ocean , may use this area in place of the beach all the time as it was so nice . Thanks to all for a wonderful holiday , see you all very soon.

Good location to beach, shops and restaurants. We have been here several times when its was Labranda, Lemon & Soul and twice as Fergus, Staff helpful and hard working. Rooms good size but wasted space with lack of storage and drawers. Dining experience terrible as there was no choice at breakfast or dinner, Food was tepid/cold, with either poor quality fish or undercooked chicken. Ate out several times for a decent meal, other people we spoke to were of the same mind and they too were eating out, despite being all inclusive. Not a 4 star hotel and we will not be returning until the catering is addressed. We have been to two Fergus hotels in Majorca where food has been excellent,.