Hotel Las Américas

Pros Staff is very nice and helpful except they don't always get back to me. The shower has hot water FOREVER. I was in heaven. For the first time since I got to Mexico I was able to take hot showers for a long time. Nice big showers too. Cleaning lady offered to clean my clothes since I was stuck at the hotel with no clean clothes. Very sweet. The restaurant downstairs has a great chicken quesadilla and their chicken broth with rich isn't bad either, although the first time at night it was better than during the day. Nice late 1 pm checkout. Cons Manager lied and told me there were no rooms available. Then how come I asked if the person paying for my room had and clearly my room was still available the next day. I had put several different food items for them to store in their fridge in the Manga restaurant. It turns out they were freezing it. WOW. I didn't want frozen food. One afternoon it took over 30 minutes and me going up at least 4 times and me even telling them I think that's the bag over there, before they would give me the food and all they did was place the Styrofoam into a microwave (which is toxic) and it spew chemicals all over the food and the tray melted into my food. I threw out the rest when I realized that. They said they would heat my food up for me, but tonight I went in at 10 (they close at 10:30 pm) and asked them to heat it up on the stove, not in the microwave. They refused. I had to get the nice guy at the front desk to do it for me. Yes I tipped him. The rooms aren't cleaned properly. Hair on the back of the toilet 2 days in a row and hair on my floor towel. They also threw out all of my limes and a large empty water bottle I needed. I wasn't happy. The cleaning lady did replace the limes, but still. They also threw my nightshirt on the floor in the corner. Why do that? The bathroom faucet is so short, it leaks all over the back of the sink and water leaks onto the floor. The toilet paper holder is 1" off the ground. Look at this. Also, when they came into clean, they didn't even replace the toilet paper roll. It had maybe 5 sheets on it and that's it. Twice there was tons of smoke smell in my room. The first time it wasn't their fault because there was a fire somewhere in the mountains, but the second time it had to have been by them. On that same night while sleeping there was a chemical smell. I woke up with a headache. Three nights in a row now the front desk guy who is very nice, must have a friend or a guest who talks to him and that person talks so loud, I can hear him in my room which isn't even near the front desk. I can barely work or sleep because of the noise. The first night he didn't shut up until 4:30 am. It's 3 am now, still noise. I figured out a day or two later that it WAS the night shift guy making all the noise, not a friend. The noise in this hotel is terrible, but that seems to be common in Mexico. In the first room I was in, I could hear the guy snoring. If money is