Hotel Diana del Bosque by DOT Urban

We have a family reunion; we make reservations a month before to stay at the same hotel, but Hotel Diana del Bosque cancel on some of my family reservations 3 days before our check in, when we complain they try to put the rest of my family on the same room they have assigned for me and still charge them, So they have already charge me for the room and still wanted to charge my family as well, we all refuse it and requested to cancel my reservation and refund my money so my family and I find other place to stay all together, but they also refuse to refund it.,

Place was nice to stay at and the air-conditioning worked well

Would not stay there again.

Rooms being renovated, not all renovated, not clean, had various little roaches in restroom. Sheets on bed did not fit had exposed mattress. Rooms had a smell not pleasant.

The room have poor lighting.desk lamps have been removed, not a trash can in the room, no amenities, bath towels are very old. Also you can clearly hear noise and voices from other rooms. Upon arrival there were no soaps, towels or a friendly reception.”

Easy access to everything