Best Western Lancaster Morecambe Lothersdale Hotel

Bad customer service and instant judgement I will be writing a formal complaint about the staff and the charges they are saying i will be getting, made instant judgement against me and my partner and made accusations that he cannot proove as they weren't true and also saying he could see things in our room from where he was standing which was impossible from where he was stood. It was diabolical the customer service given!!! I knocked the smoke alarm when getting photos and it fell out the ceiling, it wasnt screwed in properly so couldnt have been screwed in properly, this could of caused injury if it had fell during the night!!!

Best western stay for work Stay was very good very nice well placed hotel, food in the restaurant was excellent , staff very friendly, reception informative and very helpful and friendly.Hotel a bit dated but very good stay thanks very much 😁👍

Brilliant Amazing stay lovely view Great room, staff so helpful and kind . I would recommend to anyone . Plus great value for money ++++++++++++

Not a goods nights sleep I could hear the other customers snoring which made thenights sleep very disturbed.

A lovely stay on a dreary day! The hotel is inconspicuous on a dreary day but has double doors from the bar to the street so would be lovely on a summers day. The rooms are spacious and the bed was really comfortable. The bathroom was fitted with a lovely modern shower and the vista was straight out to the Bay (which was sadly freak and dreary). One lady (Margaret) was amazing. She checked me in and made sure I was happy with everything. Then after I went to my room I went to the bar and was being served pints by Margaret again. £4.50 per pint for Wainwrights was nice to see (a hotel that doesn’t take your eyes Breakfast was good although staff didn’t seem so committed. Wifi was adequate for what I needed it for. I didn’t use the hotel parking because it was free to park in the loading bays (and legal) until 09:00hrs! The only drawback was I was going to Lancaster University the next day and although Google maps said 19mins (at 7.20pm in the evening) the reality in the morning was nearly 1 hour ….. so not ideal if you have to be somewhere in rush hour and need to go through Lancaster!! That said, I would have no issue staying here again.

The hotel is lovely clean and caring staff plus they do a breakfast for everyone’s taste