Aloft Mooresville

1. Maid service was poor. 2. Sink drain did not drain. 3. Maid left our room door ajar after emptying trash-never even got an apology. 4. Maid did not replenish toilet paper or Kleenex, did not make beds, etc. 5. The female bartender was fantastic. We most likely would never stay at an Aloft property again. Complained to the front desk who took my information and sai the manager would call me (Saturday afternoon). It is now almost noon on Monday and no call has been made. I would choose another hotel.

Nice clean comfortable room. Internet connection was terrible which brought down the overall rating.

Unpleasant stay The room rug was disgusting. Looked like dried blood on it. I called to ask for towels because I had a pet in my room and they were never brought up. My car was vandalized while in the hotel parking lot. I will never stay at this hotel again.

I was disappointed with the cleanliness of the lobby, the hallways and our room. Pulling up the trash can was overflowing and garbage was on the floor so that was not the nicest welcome. The lobby on various occasions was littered with snacks and looked like the cleaning crew didn’t show up. The hallways were dimly lit and had litter on the floor. Our beds weren’t made two of the four nights, and the toilet area was visibly dirty upon check in, which was an immediate turn off. But my kids loved the lobby games, computer and pool table. The pool was over chlorinated so my son was interested in going back in after the first time, which was the sole reason we picked this place. Oh there was no breakfast, which I missed when making the reservation so that’s my bad. The staff was really friendly and everything was new. I wouldn’t stay here again tho, I’d go next door to the Tru.

At the end of the day, it was a place to sleep. Had several little issues but nothing to scathe about. Hardly ever saw someone at front desk so had to wait several minutes for them to show. But when they did, they were very helpful. Noticed several garbage cans overflowing and garbage on ground. Beds were not comfy. The thermostat in the room had a major delay. Adjusted it down one degree and the T-stat kept flashing “wait”. Flashed for a good 5 min before the AC finally kicked on. Had to let the shower run for 7-8 min before any hot water would come out. Then it was not very hot. Like I said, bunch of little things.

Everything was great and the rooms and staff were really nice. The only thing was there was no hot water for a shower the morning before we left.