Gæstebruger
15. juli 2024
We enjoyed the friendly welcome, but this is a very tired venue. We stayed 3 nights at Excelsior, midweek. The apartment had all the basics we needed, and is in a quiet location, close to all the attractions of Mooloolaba. Staff were helpful and well organised, so no complaints there. But the complex is definitely not a 5-star venue. The apartment is in need of a lot of maintenance and renovation. Balcony doors, fly screens, flooring, elevator, apartment entrance and external balcony were very worn and not well cleaned. A bathroom renovation was a plus, but the rest of the place was not of the same quality. The lack of some minor amenities (eg: shampoo) was disappointing. I’d recommend they install a dishwasher, if they want to keep a decent star rating. I understand you can’t turn an older building into the shiniest new venue, but you can certainly ensure that it holds its age better! Sorry, we won’t be returning. Not good value.
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