Holiday Inn Express AÉROPORT MONTRÉAL - ST-LAURENT

遇到飛機延誤，臨時住一晚，前台有個會説中文的小姐姐“艾米莉”，非常熱情，服務非常好，司機找不到酒店，她穿得很少就跑到室外去幫忙找司機，5分好評給她。但是酒店新裝修，味道實在太重了…

Hôtel tout neuf et parfait pour une nuit, mais attention l’hôtel n’est pas très proche, le trajet en navette est donc plus long, à prendre en compte pour un départ .

非常不錯啊

The hotel is new and everything is clean and fresh. The breakfast thats included was plentiful and the employees kept bringing out fresh items and making sure there was enough for everyone. All the staff from the front desk to the breakfast servers were amazing! I can’t say enough about the fantastic customer service. My only major complaint is that the beds are terrible quality and my back hurt in the morning. The mattresses had the appearance of being old and tired… if they are new and bot been shipped from another hotel, they must be of the lowest quality. We paid a lot of money to stay here so my expectations of bed comfort was high but it was a major let down. Aside from this, everything else about the hotel was fantastic.

Booked this hotel based on price and being a new hotel just built. I called a week before to make sure the hotel shuttle was 24 hours and the person at the front desk said it was 24 hours and there would be no issue getting at the airport for 3:00AM to catch my flight the next day. I am a IHG member and booked the second I got off the phone. Upon arrival at the airport we waited around an hour for the shuttle to arrive. I asked the driver if the shuttle was 24 hours to make sure he said yes yes no problem. The following morning we woke up to check out downstairs at 3AM to find out the shuttle has no driver and they only operate after 4:00AM. We were shocked and frustrated, I asked if they could pay us a cab to the hotel and she said no. We had to figure out our own transportation. Luckily our flight was delayed and the shuttle driver showed up early and I cancelled my uber driver which cost $7.00 to cancel. The hotel had no refreshments or coffee available at that time as breakfast was only served at 6:AM. They gave us a few apples and yogurts. The hotel rooms were nice and new, there was no shampoo in the room, had to go back and get some downstairs at reception. Due to the hotel being far away and the shuttle is not 24 hours I don’t think I would be back there, there’s lots of issues to figure out still as it’s a brand new hotel.

Le remboursement du dépôt avec une carte débit est difficile. Lorsqu’on appelle pour demander du service, le personnel nous suggère de contacter notre institution bancaire sans valider notre dossier.