DoubleTree by Hilton Montgomery Downtown

The staff was very courteous and professional. We arrived past midnight to a room that was one towel set short and coffee maker not in the room. When I let the front desk staff member know, she immediately addressed the issue and resolved our needs. The two things I would recommend is change out the air conditioning system to central air as the system is extremely loud and the elevators doors are extremely loud.

The property is a very nice place to stay. It was clean and up to date. The beds were comfortable, and the location was convenient. The only trouble that we had was at check in and the staff was not accommodating to us. we rented ten total rooms for our high school baseball team to stay. I paid for everything in full at reservation. upon arrival they wanted a credit card and a separate deposit for each room which was 50 dollars. I explained to them that we are a school system, and we do not have credit cards and that we paid everything in full and were not aware that they would need that. so, we ended up having to put it on one of our parent's credit cards or they were not going to let us check in. When you have certain situations, they should be able to accommodate the guest. I told her that we could sign something stating that we are school system and we would be responsible for any damages etc. We were at the front desk for over an hour trying to get things situated and we were on a tight schedule having to go play ball. Other than that it was a great experience staying at the Doubletree Downtown Montgomery. Thanks, Courtney Davis

It looked to me like an old Embassy Suites. One of the elevators makes a terrible noise when door opens and closes. The ice machine on 3rd floor didnt work. The smoke detector in my room started 'chirping' in the middle of the night. The front desk said there was nothing they could do and suggested i take the battery out. Overall a very underwhelming experience for the Hilton brand.