Don Boutique Hotel Montevideo

The room was awful and, at least some of the staff were awful. There was no mini fridge in the room, no coffee maker, kettle, cups/glasses, nothing. When I went to the front desk the guy (Miguel I think) at first pretended to be confused. I showed where on their web site it said "gourmet minifridge" he told me no that was not for standard rooms. I showed him that it said standard room. He then said that was for a queen standard and I had a twin. I showed him it said queen and twin. He said "Hmm nothing I can do." He seemed really committed to being right. The hotel has 21 rooms and most were vacant (I saw the house keepers list). Several other rooms had the doors open so I looked inside of 2 of them (higher end than my standard room) and neither had Gourmet minibars, although 1 of 2 had a minifridge and both did not look so in disrepair as mine. The experience went downhill from there. TV had only one channel, lots of broken and damaged fixtures, swing feature of A/C inoperable, both dimmer switches for lights over the bed were non functional, The Place is also next to a parking garage and the staff was incredibly loud. The solarium pool area was barren, not a chair or table in sight, no lights in the evening. The room was awful, the list of problems lengthy. I've attached some pics below. I guess you could claim that it is a one-off room, but if that's the case, why keep selling it? The morning staff and the breakfast was decent, but I'd avoid this place at all costs.

L’hôtel est bien même si tout est très étroit, mais le plus important dans un hôtel c’est le personnel qui doit avant tout être chaleureux et respectueux. Dans cet hôtel (choisi parce que petit avec très peu de chambres), c’est exactement l’inverse : le personnel ne dit même pas bonjour le matin, aucun respect ! Ils n’en ont rien à faire des clients, ils sont juste là pour donner une clé ! En terme de communication ils ont tout à apprendre ! N’y allez jamais, c’est une catastrophe !!!