Don Boutique Hotel Montevideo

臨時訂的，周邊的治安應該不太好，無功無過吧

L’hôtel est bien même si tout est très étroit, mais le plus important dans un hôtel c’est le personnel qui doit avant tout être chaleureux et respectueux. Dans cet hôtel (choisi parce que petit avec très peu de chambres), c’est exactement l’inverse : le personnel ne dit même pas bonjour le matin, aucun respect ! Ils n’en ont rien à faire des clients, ils sont juste là pour donner une clé ! En terme de communication ils ont tout à apprendre ! N’y allez jamais, c’est une catastrophe !!!

Pros: great location, very friendly and helpful staff, best hotel breakfast we had in two weeks in Uruguay, room layout Cons: hotel needs some maintenance —tv in our room was not working, light on one side of bed broken, AC not working very well, pool deck has broken boards, And if there is a concert in the carnival museum venue across the street, you will not sleep, especially in the rooms in the front, until the concert ends at 1:30 a.m.

Wonderful small hotel in the heart of the Old City with extremely helpful and friendly front desk staff. We had paid for an early check in and when we arrived the room they gave us had not, in fact, been cleaned. They then immediately upgraded us to a larger room and gave us tickets to the Carnival competition at the Summer Theatre (the tickets are not expensive, but it was a very nice gesture). Since we'd just spent 24 hrs traveling, we appreciated being able get into a room early. Breakfast with fresh squeezed orange juice and pastries etc. was fine and filling. We enjoyed the hotel's location across the street from the Port Market and an easy walk to many of the attractions in the Old City. The nicest artisan craft shop we saw in the city is only a block away. The bed was a real king-sized bed and the AC worked very well. We would definitely recommend for a few days in Montevideo.

We had no problems with the hotel, its location or cleanliness. However, we were double charged for our room back in March 2022 and 7 months later have still not received a refund. Upon check in the girl charged our credit card the incorrect amount for our booking. When I pointed out the error, she recharged my credit card in the correct amount and said she would issue a credit once she asked someone who knew how to process it. Shortly after we were issued a credit and given the appropriate slips indicating the 2 charges and the credit charges to my card. When we arrived home I noticed 2 charges from the hotel on my credit card statement but no credit. For some reason the credit has never processed to my credit card. Up on closer inspection of the credit slip I noticed it says INCORRECTO at the bottom and therefore never got processed. I have sent numerous emails trying contact someone at the hotel since this booking trying to get my $463.50 USD refund; and no one will return my emails or my phone calls. I even had the booking agency contact the hotel (***********) and they still will not correct this matter. This is not a big hotel (it has 21 rooms) and at the time of our stay it had very few bookings so reconciling this matter should not be a problem. I wonder if they make a practice of doing this type of thing??

Excelente atención y muy buena calidad...Cerca de restaurantes y de la zona colonial de Montevideo. Lugar tranquilo, acogedor, dónde se puede disfrutar de una excelente experiencia con las visitas a museos de la zona...Queda bien cerca de la rambla y del casco histórico.