Burbi Lake Lodge Monteverde

We had a horrible experience at this hotel and will never go back. When we checked in we had no hot water. We engaged the hotel staff numerous times during our stay and they were not able to fix the issue. They said it’s a known issue and has happened before and they promised us a refund. They will not honour their word. We have tried 10 times to get this resolved and they just ignore us. I would stay away from this hotel. They only use solar to power their hot water and when there is no sun for several days there is no hot water. It was horrible.

I was worried about driving there because of the roads but all went well, it’s bit out of the town but the lodge was great, the staff were friendly and helpful, the room was suitable, breakfast was good with choices of eggs cooked to your choice, coffee is weak and you could do brown bread. The room doesn’t have any drink facilities so you need to go up to the restaurant and there you can help yourself, no TV in the room and it rained all the time we were there, and it’s scary as hell to drive in the dark so you are in your room by 5.30pm and it’s pitch black outside so nothing to do so a TV would be good. The grounds are beautiful and feeding the ducks and fish was fun. The staff in reception and the security guard were the friendliest during our trip around Costa Rica, the hotel owners should be proud of them.

Stolen wallet. Avoid at any cost Management is not helpful. They may seem to have hand in stolen things. Very poor location and away from city - poor roads. Avoid, avoid, avoid if you don't want to ruin your trip. No sitting balcony as in picture. Just extension to door with most one person can stand.

AVOID. WALLET STOLEN FROM ROOM. NO HELP. FELT LINE MANAGEMENT MUST BE PART OF IT. PRIOR REVIEWS REPORTED SAME INCIDENT. AVOID AT ANY COST. ROOMS ARE SMALL AND NO BALCONY AS SEEN IN PICTURES. JUST LITTLE EXTENSION - NOT ABLE TO SIT. JUST STAND.

Burbi Lake Lodge is nicely located in a rural area in the Monteverde area, There is no traffic and no night life.... So sound of nature is guaranteed. El Tigre waterfalls is also around the corner - one of our favorite waterfall hikes. Room were spacious and clean. Service was great. Breakfast had loads of choices. The lodge didn't offer dinner, but are giving good recommendations where to go to. Kapi Kapi restaurant, just 10 minutes away was our favorite.

Lovely units on the side of a lake with manicured gardens. There are 4 units per block. Lake view from all of them I believe. Comfy beds, attention to eco-friendly measures such as hot water heating system, ample bathroom. Common room/dining area where breakfast was served and drinks were available at all hours (including wine/beer with an honesty bar). Small trail around the lake. Very local to El Tigre Reserve with its stunning waterfalls. Window blinds let in some light so awoke at dawn. Be aware that access is down an unmade road.