Gæstebruger
23. august 2024
It's clean and convenient but is let down by some of its staff. The woman who checked us in (Tues 20/8 1830ish) rudely ignored me saying we had a reservation in my name by interrupting me saying she needed our passports...then having to ask whose name the booking was in! She shoved the card machine in my face for the €3 tourist tax, the screen said the currency was euros, I tapped my card but when the receipt was given to me it said I had paid in GBP at some terrible exchange rate, on a credit card that charges me no fees for paying in EUR. I queried this and she feigned ignorance and then the young chap next to her tried to chip in with excuses about tapping the card rather than inserting it (nonsense). By later buying a beer and stating I wanted to see every step of the process, I now know there's are 2 supplementary questions (the currency and accept/reject conversion) that this woman obviously answered on my behalf after I tapped my card on a screen that states I am paying in EUR. This is completely unacceptable (and possibly illegal) and has cost me money. If the amount were any larger I would be escalating this. This same woman refused another pool towel when mine had been ruined with black marks from my feet after walking on their filthy decking. And the young chap reacted with very bad grace when I requested a second card for the room (where TWO people were staying) because I needed to go back to the room and my partner was out, telling me I had to give both back. Why would I want to keep one?! 2 cards for 2 people (or at least asking how many cards you require) is totally normal in most hotels. Additionally both these members of staff were watching YouTube or similar when they thought nobody was watching, but their screens could be seen when coming in from the pool. Customer service training is desperately required.
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