Rosewood Miramar Beach

Location was not best. Service not very accommodating.

Beautiful 2 day get-away from LA. Room right on the beach, really nice to wake up to. Staff was accommodating and pleasant in every way possible. Did a couples massage which was great! Dinner at Caruso's was a 10. Spending some time in Montecito proper was fun too.

We have stayed at the Miramar a few times now, and while this property has always been amazing, there were a few misses this time. When we first arrived our room wasn't ready because they were "contracted for a 4pm checkout". So we were moved into a temporary room. This was less than ideal because we were traveling with a 1 and 4 year old, and our 1 year old was desperate for a nap. Once our room was ready (at 5pm), it took about an hour to get a bellman to help move our bags and stroller. They agreed to comp us $300 resort credit for the inconvenience. Once there were additional inconveniences, they upped the credit to $600 and they comped our dinner. While I appreciate the gesture, the entire experience was chaotic at best. The other issue we had was around general communication with the staff. We noticed they switched the milk in the minibar from regular milk to oat milk. We prefer regular milk, and so I had to call every day to ask for regular milk instead of oat milk. Not only were they out of milk (apparently), but once it got delivered, there was big confusion about our request. Multiple times, they delivered additional oat milk, which we did not need. One of the staff had mentioned they were understaffed, which explains the slow service and miscommunications. If we had mentioned this during our last stay, they would have not only have remembered this, but it wouldn't have been such a confusing ask. On top of this, there was some general wear and tear on the rooms. There were some nice improvements to the property, but we did notice that some of the quality in the actual room had decreased. It's disappointing to experience this - especially at this price point. I'm excited that the Biltmore is opening again (this is where we were married). I think we'll go back to the Biltmore in the future.