Grand Hotel Plaza & Locanda Maggiore

The Room had the highest ceiling I've ever seen in a bedroom! Very Elegant. We had a superior room with a great view over the Piazza. Breakfast was normal European fair, but we went half board and the evening meals (5 courses of Italian dishes) were excellent Highly recommended to pay extra for half board. Wifi is slow. Parking is in the locality with a weekly pass €24 on any blue space of which there are many. Perhaps best to hire a small car, we had a Fiat 500 which was a new experience, the car I normally drive in the UK wouldn't fit in most of the spaces. Staff are pleasant, helpful and speak english.

The service was excellent. The motel setting on the plaza was beautiful, looking out our window to see the plaza below was a bonus. The motel decor was top notch and the breakfast buffet was very good. The young man that worked the front desk was there every morning and evening and was very helpful with advice and ideas for exploring the city and the Tuscan countryside. It felt like I had a personal consierge. I highly recommend the hotel plaza l&m.

Centrally located to visit Tuscany, Cinque Terra, Florence and Pizza. Situated on a pleasant Plaza and just 1 block from the train station. The hotel is quaint, comfortable and staff friendly. Monticatini is a wonderful place to unpack once and enjoy all the area has to offer.

I didn't pick this hotel it was part of a trip to Tuscany booked via Travel Department. It certainly wouldn't have been my choice. See below why. Firstly the positive views. The hotel is in a great location for touring Tuscany with a train station across the road, with trains to Florence, Lucca and Pisa. Negatives of which there were many. The hotel is old and would be very elegant if it was refurbished, sadly this has not happened. The bedrooms are dark, small with mismatched furniture, the bathrooms either have bath with shower over or a small shower. The ones over the bath, are actually hand held so don't expect to stand under a shower of cascading water. The food is awful, breakfast is the same everyday with limited choices available, dinner was inedible. Most of our tour opted to eat out instead of at the hotel. The bar doesn't open until 5pm and closes early, in addition there is no bar or snack service at the pool. We had a lady at the pool kiosk on one day out of the seven we stayed there. There are no information packs in the hotel rooms either, and if you are lucky you will get a safe that works, several people on our trip advised that there room safes were locked shut. It looks to me that this hotel is staying afloat because it is being booked by tour groups. We have travelled all over Italy and I'm sorry to say that the standard of this hotel is well below par in comparison with other Italian hotels. I would not stay here again.

We arrived as part of a large tour group and the hotel is very nicely situated in the centre of the town with easy access to the train station and all the major Tuscan towns and cities. It is a beautiful historic hotel with marble staircase and period decor. The desk staff were friendly and helpful ACCESSIBILITY The hotel is on 4 floors and has one very very slow old lift if you have mobility issues ask to be moved to a lower floor however you then become subject to the noise problems so many suffer at this hotel. ROOMS The rooms were large with high ceilings comfortable beds good bathroom and storage. There is a mini fridge a safe and a hairdryer also a kettle. NOISE The downside of being central is the noise created late into the night by the bar immediately across from the rear of the hotel and from the busy square at the front even earplugs don't keep the noise out and it goes on till the early hours. You need to keep the windows shut which makes the room unbearably hot this leads to the next issue, Aircon AIRCON absolutely terrible didn't cool the room at all ( we did arrive in an unseasonable heatwave of nearly 40degrees) the rooms were unbearably hot. I rang the desk to ask for assistance and was immediately provided with a large fan which helped a lot. FOOD we were on a half board package and as some have already said the breakfast was basic with little choice but perfectly adequate however the evening meals were spectacular 5 course affairs different every night and delicious. The waiting staff were very friendly and accommodating working very hard to serve us all. POOL The pool area is small but was never crowded and was very welcome after a hot day of exploring. Elena the lady who looks after you at the pool bar is an absolute gem the nicest and most attentive hotel staff member I have ever met. Nothing was too much trouble and she was always so friendly and engaging a real hilight of this hotel. Overall this is a beautiful old hotel which I highly recommend except for the aircon and lift issues also not suitable if you don't like noise while you sleep although this is not the hotels fault. It is comfortable staff are friendly and helpful. Central location and great food

This was chosen by our Gate One Tour Company. Very old. Very dated. Very small rooms with little to no air conditioning. It needs a major renovation but I am assuming they keep it for its old character and charm. The staff is fantastic. They go beyond the norm to accommodate your experience. They are charming and friendly and very knowledgeable and always smiling. The Breakfast is just passable. The food provided by Gate One was less than passable. We should have gone out those nights dinners were provided and not bothered staying at the hotel. Bathroom is an accident waiting to happen because the shower is very small and very dangerous and slippery even when you pay attention. This was not my choice but we made it work.