Hotel Ercolini & Savi

The hotel was very quaint hotel with excellent, professional, friendly staff. Always ready to assist whenever needed. Very clean with Great location,

The rooms were comfortable with beds having just the right firmness. The restaurant was excellent. The staff very accommodating.

We had a triple room on the second floor. Bedding is excellent, with many different types of pillows to choose from. Overall feel of the room is that it's basic, but functional. Could do with a fresh coat of paint and some upgrades to take the hotel into the 21st century. Only negative was relatively poor soundproofing. We could hear noise from the hallway very clearly, and a bit from the room next door. Staff extremely helpful and welcoming. Dinner and breakfast buffet both excellent. Overall had a very good stay.

On May 23, 2024 using ******* we reserved (and paid in full) two rooms at Hotel Ercolini & Savi. Our reservations were for Oct. 12-16, 2024. On Oct. 9, 2024 we received an email from Hotel Ercolini “reminding” us of our upcoming stay and a link to check in online. On Oct. 11 the hotel website allowed us to check in for one of the rooms but would not work for the second room. We emailed the hotel and were told it was ok and that it would take an additional 5 minutes when we arrived the next day. We arrived at the hotel late afternoon on Oct. 12. Staff at the reception desk told us the hotel had been overbooked and there were no rooms for us. We were shocked as we had fully paid for the rooms 5 months in advance. We were told that they had reserved two rooms at another hotel that was comparable. We were not given any options. The staff person took us to the other hotel in a van but only spoke to the reception person and left. This hotel was NOT comparable at all. We contacted ******* immediately and after some back and forth with a chatbot and then a “live” person we were told we should have refused to go to the other hotel!! They offered no help. Seriously? We were on a special trip with our friends. We had picked Ercolini & Savi specifically for room sizes, quality, location to the train station, etc. We discovered that there was a festival and regional bicycle race that weekend. We also saw many large tour buses in town. It became clear that we had been bumped from Ercolini &Savi and our fully paid reservations not honored so the hotel could fill the rooms using higher rates than we paid through *******. I cannot recommend this hotel at all. If the hotel does not want to honor ******* bookings they should make that decision and not accept them. Period. As an aside, we checked online the first night and Hotel Ercolini & Savi was, in fact, still accepting reservations for the days we were there at much higher rates, but their website said they were not accepting ******* reservations.

Everything was perfect. From the size of the rooms to how clean they were and the breakfast! The staff was great and helpful

Great location and wonderful staff. Would of liked if the restaurant was open for dinner but the breakfast was good