Quality Inn & Suites

We spent one night and it was not a bad experience. The building is a little run down but the rooms were nice and clean. The staff went above and beyond to help my elderly mother get a ground floor room right across from the exit and everyone that we met were very nice and helpful. A/C and TV worked fine. Breakfast was a little disappointing as there was only limited cereal and waffles. No fruit, yogurt or breakfast bars but the coffee was fresh and hot. Wil stay here again if we come up this way.

Absolutely the next worst hotel experience in my life and I have traveled extensively. Stayed in Room 121 near the rear door. Took 10 or more minutes to get hot water to wash face and/or take shower. Phone didn't work in room so I had to use my cell to call the office. Never stayed in a hotel without a closet to hang clothing, only two pegs extended from the wall. . Employee/owner was obnoxious, rude, and very condensing when I complained about the lack of hot water. Threatened to have me physically removed from the private property although it was in the middle of the night. Cancelled my Thanksgiving reservation. Advised all my family members to stay elsewhere. Prefer to sleep in my car before ever staying in the Quality Inn in Monroeville, Alabama.

To start off, the room I got was supposedly non-smoking. When I walked in, it smelled like an ashtray. I turned the air on to hopefully get the room circulating and went to dinner. Worse when I got back. I’m someone who really don’t complain so I sprayed perfume to mask the smell and be able to sleep. When I got up the next morning to get a shower, the handle was broken. I was able to get a shower but the water was extremely hot and kept getting hotter throughout my time in the shower. It got to the point of being scalding hot and burnt me. I complained to the lady at the front desk, but she didn’t seem to care too much. I will not be back.

We planned on staying one night but enjoyed it so much we extended to 2 nights. Found the staff very friendly and helpful. Very clean and very spacious room. Pool was lovely and also very clean. Very basic breakfast, but enough!