Gæstebruger
31. januar 2023
We chose this motel as we were travelling with pets and Gympie was the halfway point of our trip. We were charged $40 above the normal rate of $130 for room cleaning for pets which I thought was just reasonable and a $100 refundable deposit for room damage which I was not worried about as our cats do not damage furniture. It was a large but very ordinary room but we put up with as it was just one overnight stop however our $100 damage bill was not refunded. After four attempts at getting the manager to return my calls I finally caught her. I was told that the damage bill was retained as the bed blanket had fur on it and had to be washed ( the blankets were folded down as the rattling aircon did not cool the room). I then reminded her I had already paid for an extra cleaning bill and the story abruptly changed that the blanket had to be thrown out as the fur would not come off .( going by the age of the furniture nothing ever seems to have been thrown out ) The manager then stated that animals have to be kept in cages in the room, really??? then why is there an extra cleaning charge. I informed her that my cats done her a favour by hunting down cockroaches all night. She then said she saw no cockroaches in the room when she cleaned it, I told her I had flushed the bodies down the toilet as I did not want to tread on them, Her reply really stumped me as she said I should have left the carcasses on the breakfast bar for her to see. So our 10 hour stay here now cost us $270, for that money this is what you can look forward to, rock hard bed, wafer thin pillows, no power point near the bed for a cpap machine (which my wife uses), non existent Wi-Fi, tiny tv that keeps on losing reception, a huge amount of highway noise from trucks, tiny car space with no lights for early departures, the restaurant and bar were shut when we were there, maybe that was a stroke of luck. Look elsewhere.
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