Hotel Fonte Santa

Fomos para Monfortinho porque já conhecíamos as termas e adorámos. Procurámos ficar o mais próximo possível das termas e decidimos experimentar o Hotel Fonte Santa. Ficámos muito desiludidos com as comodidades. Os colchões não são confortáveis, pois à muito tempo que não acordava com dores no corpo como na primeira noite que dormi lá. As zonas de lazer no interior do hotel, precisam de recuperar todos os sofás e cadeirões, pois já estão muito "cansados". Não tínhamos ar condicionado, as camas não estavam preparadas para o calor, pois ainda tinham capas com edredons de inverno. As temperaturas eram de verão. Passámos uma noite horrível cheios de calor. O telefone do chuveiro precisa ser substituído. No meu entender qualquer hotel ou alojamento que se preocupa com o bem estar dos hóspedes tenta ir de encontro às necessidades do momento em qualquer estação do ano. Nem todos gozam férias no verão...mas todos precisamos da devida atenção! Contudo há aspectos positivos a realçar. O ambiente do hotel é de forma geral, tanto no interior como no exterior, calmo, sossegado, ideal para quem precisa de descansar a mente. No espaço exterior ao hotel, possui vários locais onde se pode passar bons momentos, relaxar na relva, ouvir o som de vários pássaros, fazer caminhadas. O pequeno almoço é bom e farto, tem de tudo um pouco, para os vários gostos. Não utilizamos o restaurante do hotel, porque também não nos foi proposto a sua utilização, acabamos por fazer as refeições num restaurante perto, " O ERGES", com pratos simples e económicos, mas muito bem servidos e com bom atendimento. Resumindo como costumo dizer "Há sempre uma primeira vez, que muitas vezes é também a última", é o caso da estadia neste hotel.

Destaco la atención del personal y los servicios que ofrece. Sitio tranquilo para descansar y desconectar. La cena (menú) fue correcto, pero sin grandes pretensiones.

The top service and simpathy of the long serving staff. The hotel views, the swimming pool and surroundings are unique. The restaurant serves traditional, high quality food and breakfast is also very well served, especiallly if able to be enjoyed in the balcony

The quality of the facilities, the comfort provided and the extraordinary beauty and serenity of the surrounding nature make any stay truly memorable. The food at the main meals is of great quality and the staff is very friendly and helpful.

First, the positive: the view is magnificent and the cleaning staff are wonderful. The young woman at the pool bar is a sweetheart. Now, the negative: we booked three rooms for three days. The ‘garden view’ is a PARKING lot. Our rooms were extremely dated. The sauna and Turkish bath were broken. We could hear people above us all night and the beds are uncomfortable. .The front desk staff are not friendly and actually overcharged my husband 200 euro and argued with him about charges for things we never purchased! Customer service does not exist here. The woman at the desk our last day was horrible. We regret not choosing other accommodations in the area as it truly is a beautiful part of Portugal. Thankfully, we have enough experience in the country to know that this hotel is. It typical to what we have experienced elsewhere.

We booked a 4 beds superior room last minute around 20.30 because our kids were not feeling well and we had to stop driving. When we arrived we had to wait for about 15min without any explanation and then when we asked if they received the booking they answered “yes but we received it 10min ago and the room has to be prepared first”. Then they gave us the room : a very small double room with 2 twins bed and not 4. They add a third bed and we had to sleep with our second son. We paid 220€ for this room and so we asked the reception if there was any mistake with the room but they answered that not at all, this room was a superior one and that the pictures on the website were random. Overall the service was very average for a 4 stars hotel. The only nice person was the guy cleaning the pool. Apart from that the breakfast was good and quite satisfactory and the surroundings wonderful, we really enjoy it with the kids. It’s really pity because with a minimum of kindness the stay would have been excellent.