Theophano Art Hotel

The hostess was very unprofessional and aggressive with the people who book the “cheaper rooms”. She claimed that our room has a garden and when we went there was no garden at all. She gave us a room (Ariana) that was supposed for 2 people but it was literally for 1 person. It was not of the one that the photos were on the booking. It didn’t have any space to put our things. The mattress and the pillows were very bad quality. The air conditioner didn’t work properly neither the fridge. She did something and she changed the setting and she claimed that we did something wrong and we didn’t know how to use it. The temperature was 35 degree. When we made complaints and kindly we requested to her to check it , she started being aggressive, shouting and screaming to us while talking to her with calm voice. We packed our things and she said that the bootle with the water in the fridge was her. We didn’t touch it. STAY AWAY.

We had the worst experience as guests to this hotel. The hostess is rude and aggressive. She totally misleads us by giving a very tiny and claustrophobic room (Arianna) which was NOT in the website nor at Booking photos. The mattress was terrible and the pillows very old and uncomfortable. Although it was supposed to be a room for two, it was so small that didn't accommodate two people, with no place to put our stuff. But the worst of all is that the air conditioned didn’t work well during heatwave and first (and only night) we stayed there we couldn’t sleep at all because of the extreme heat. When we mention that to the hostess she tried to blame us that we “don’t know how to use the air condition” and she insisted that it worked fine although in our room it had 33 degress in the night! So we packed our stuff and leave the hotel immediately after her reaction, because we believe that she adjusted air condition to work like that just to save energy! In Conclusion we stayed there for one torturous night in extreme heat and next day we leave the place to find a normal place to stay with normal cooling system. Ι believe people with this unprofessional behavior destroy the experience such a beautifull place has to offer. I have never experienced before such an indiscriminate behavior, with so many lies and display of bad rooms that presented as "museums". Hostess behaves as if we were living in her house and not as if we were her hosts. I would not suggest anyone to go there, it is an accommodation well located, but with such a behavior from the owner which prevents you from enjoying your staying there. Avoid this hotel at all costs. it has no services and no proper policy towards the customer.

We were 15 peoples in a travel group. The owner lady made us feel at home. She wants to tell us everything about the hotel and the rooms. The breakfast is with limited choices but acceptable. Please make some more fresh fruits and vegetables in future. The last day when we left the lady showed us the basement with arts and collections. We can feel that she Is proud of everything here, and I wish her and her family all good luck in future.

Το ξενοδοχείο είναι μια πολυτέλεια για την υπέροχη Μονεμβασιά.Υπέροχα δωμάτια με μοναδική διακόσμηση και αύρα.Απίστευτη φιλοξενεία από την κυρία Θεοφανώ,την κόρη της και τον σύζυγός της.Μας βοήθησαν στην κυριολεξία στα πάντα.Σίγουρα θα ξαναεπισκεφτούμε αυτό το διαμάντι σε αυτή την υπέροχη τοποθεσία.10 με τόνο!!!

Ένα φανταστικό ξενοδοχείο με αυτόνομα πέτρινα σπιτάκια. Καθαρά δωμάτια, ευρύχωρα, διακοσμημένα με παλιά έπιπλα και πίνακες. Το μόνο αρνητικό είναι το ερκοντίσιον, που για να πιάσει θερμοκρασία πρέπει να είναι στις 21 για πολλές ώρες, αλλιώς ιδρώνεις. Η κ. Θεοφανώ και ο άνδρας της ο κ. Χρήστος είναι πολύ εξυπηρετικοί, δεν μας ενόχλησαν ποτέ, και ήταν πάντα εκεί για να τους ρωτήσουμε πληροφορίες για την Μονεμβασιά και τις γύρω περιοχές. Αν κάποιος έχει βαριές βαλίτσες, προτείνω να χρησιμοποιήσετε έναν αχθοφόρο (5€ φιλοδώρημα) γιατί οι ανηφόρες μέχρι το ξενοδοχείο είναι πολλές. Κατ’άλλα, το Theophano Art Hotel είναι ένα υπέροχο, ρομαντικό, οικογενειακό ξενοδοχείο. Σας ευχαριστούμε από καρδιάς.

Très beau séjour dans cette superbe bâtisse conservée de Monemvasia, qui donne sur une très jolie place, une vue sur mer et des escaliers à 100m menant à une baignade agréable et presque privée ! L’hôte des lieux est très accueillante et donne de sympathiques informations sur la ville à l’arrivée. Très bon rapport qualité/prix. Nous recommandons sans hésiter !