Hotel Tropicana Club & Spa

We spent 7 nights at this all-inclusive hotel with our family (6 adults and 2 children) to celebrate our nephew's 11th birthday. The experience was wonderful, and the value for money was excellent! **Positives:** - **Birthday Surprise Organization:** The entertainers and the hotel manager were exceptional, helping us organize a memorable surprise for our nephew. Everything was perfect, from the decorations to the atmosphere created. They made us feel truly special, and we are very grateful for their effort. - **Hotel Services and Facilities:** The rooms were clean and comfortable, and the food included in the all-inclusive package was varied and delicious. We enjoyed various activities organized by the entertainment team that appealed to both children and adults. - **Friendly Staff:** Most of the staff were extremely kind and attentive, ensuring we had a pleasant stay. **Areas for Improvement:** - **Night Shift Reception Staff:** Our only complaint was about a night-shift receptionist who was very rude and unpleasant. We recommend avoiding interactions with this staff member if possible. Overall, we had a very pleasant experience at this hotel and highly recommend it, with the note to avoid interactions with the reception staff at night. Thank you to the entire team for a wonderful stay!

It is 3 stars hotel half way between Sousse and Monastir. But you may feel as if it's more than 3 stars. It's not very big, just a little above 300 rooms, so it's not so crowded. And the staff and animators are the best. They are all smiles and nice words. And no, they don't expect you to tip them at every move. There is an indoor pool which is very nice when you're tired of the sun and there are 4 pools outside: the main one quite big and quite deep and there is a bar just beside it. Then, there is small one, somekind of a kids zone, just by the big pool. There are two more pools for kids, both are with the slides, one for small kids and the second one for a little older. However our 10 year old daughter said that the slides are quite boring. Well, they're not very high and she's into extreme sports. Pools are open from 9am to 7pm. Then they are cleaned and chlorined. In the all inclusive mode you got breakfast from 7am till 10am, dinner 12:30-14:30 and supper 7pm to 9pm. It's all served in the main restaurant. There are some hours when it's a little crowded and you have to wait in a queue to get to the food heaters. And sometimes you may see empty dishes for salats, fruits and cakes, but just wait patiently few minutes, the staff brings more and more. Sometimes it's just hard for them to keep up. There is a snack bar in the afternoon, they have pizza from 3:30pm to 5:30pm. They bake it in the cake tin and it's served in small pieces on the plates. It's just with tomato sauce and cheese, and the dough could be a little more salty, but it's nice snack in the afternoon. However you'll have to wait in the queue to get a plate. Lobby bar is open 24h, but remember you won't get strong alcohols after 11pm. And you can get there bottled still mineral water at every hour. Bar by the pool is open from 9am to 10pm. They have a break about 8pm. There are two menus: one all inclusive (coffee, wine, beer, juices, cola, fanta, sprite, still mineral water in bottles, local alcohols). Well, local alcohols are not quite good and rather light. But think about it this way, if all tourists get drunk some of them would be louder, more agrresive, and probably vomitting. There is the second menu with paid drinks like Mojito, Blue Lagoon, Gin Fizz etc. The prices are between 10 and 15 dinars (dt). Ice creams are also extra paid (4-10dt). There is a bar by the beach, all drink are served in paper cups (even mineral water), and there is just quite limited choice. In hotel room is air conditining, you can steer it by yourself. There is also tv (we didn't use it), hairdryer, free safe. We chose standard room for 4 person family, and we were expecting tight room, but it wasn't. Well, it wasn't big family room, but it was ok. Each room has a balcony, some got the sea view, the others garden view, which is also nice. Room is cleaned every day, there are fresh towels and bedsheets every day also. If you need extra flowers and towels decorations leave a little tip. Bu

Food is disgusting. The queues are huge. The plates and cups are dirty. The smell in the hotel is terrible. Its not even worth three stars. We had to wait for our room for about 4 hours. We was with the baby, and we got room in second floor without elevator. Not recommend

Ankunft im Hotel: - Rezeptionist war an sich zwar freundlich, jedoch erhielten wir bis auf unsere Zimmernummer und die dazugehörige Zimmerkarte keinerlei Einweisung (z.B. Frühstückszeiten) - aus diesem Grund verpassten wir das Frühstück und mussten 2,5 Stunden auf das Mittagessen warten - zur Ankunft am Abend erhielten wir in der Hotelbar ungekühlte Sandwiches, die leider auch nicht genießbar waren Zimmer: - war sehr ungepflegt - Hotelzimmertür war total instabil, einbrechen wäre ein leichtes Unterfangen gewesen - Zimmermöbel waren alt, instabil und teilweise dreckig - Zimmer wieß insgesamt eine mangelnde Sauberkeit vor - Betten waren sehr unbequem und nicht wie gewünscht ein Doppelbett, sondern zwei zusammengestellte Einzelbetten - Zimmer war sehr hellhörig - Im Waschbecken lagen überall noch fremde Haare - Duschkopf + Armatur waren stark verkalkt - in den Fugen im Bad war Schimmel - die Klobürste war eklig und das Wasser in dem dazugehörigen Behälter war braun, roch streng nach Urin und wurde vermutlich ewig nicht mehr gereinigt - Zimmerreinigung nahm vormittags gebrauchte Handtücher mit und brachte erst nachmittags frische - an jeder Ecke dieses Hotelzimmers wurde beim Bau, bzw. bei der Einrichtung und Instandhaltung gepfuscht - außerdem befanden sich teilweise Schimmel und undefinierbare Flecken an der Decke Hotelanlage: - an jeder Ecke der Lobby und des Außenbereiches waren Leute die uns etwas aufschwatzen wollten und sehr aufdringlich waren - man hatte kaum seine Ruhe - erst nach mehrmaligen ,,nein danke" wurde unsere Ablehnung akzeptiert - in der Bar des Hotels wurde geraucht und es herrschte ein unangenehmer Geruch - allgemein waren die Möbel in der Bar, in der Lobby und im Außenbereich ungepflegt, dreckig und heruntergekommen - die Auflagen auf den Liegen am Pool waren dreckig, pfleckig und heruntergekommen - die Tennisplätze waren ungepflegt - die Poolbar war unhygienisch - All Inklusive+ bedeutete hier an der Bar vier lieblos zusammengemixte ,,Cocktails" und ein paar wenige ausgewählte Getränke wie Bier, Wasser, Kaffee - alles andere musste bezahlt werden - nur bezahlpflichtige Cocktails wurden ordentlich gemacht - Musik am Pool lief schon vormittags auf voller Lautstärke - die einzigen denen das zu gefallen schien, waren die Animateure - Strand war verdreckt mit Müll und Zigarettenstummeln - im Meerwasser schwamm ebenfalls Müll - das Essen war größtenteils geschmacklos und es gab wenig Auswahl - Tischdecken mit Pflecken wurden teilweise zwischen Abendessen und Frühstück nicht ausgetauscht Insgesamt ist dieses Hotel dreckig, alt, ungepflegt, heruntergekommen, unhygienisch. Wir können das Hotel absolut nicht weiterempfehlen und haben über die Reiseleitung in ein anderes, schöneres Hotel gewechselt.

Péssimo acolhimento Higiene do hotel é horrível [ aos três dias sem limparem os quartos] o bar em 13 dias que estive lá nunca foi aspirado nem limpo [ um chaos] As bebidas alcoólicas são diluidas Pareciam chá Ao nível do comer terrível Sempre o mesmo e a qualidade da confecção Péssima ( não ha palavras para descrever) Não consigo compreender como a luxair trabalha com este hotel FUGAM DESTE HOTEL

Всего 5 дней было на отдых! Как же было обидно, что в первый же день "намекнули", что надо доплатить за номер (почему блин?!). А когда отказались, то нам швырнули ключи. Как следствие, пока нас не было пол часа в номере, украли деньги (((( Вижу по отзывам, что это нормальная практика в отеле. Ну как так! Остаток отдыха мы пытались вернуть деньги и доказать, что это сделали сотрудники отеля. Правды ради, деньги вернули в последний день. Но не в долларах, а в местной валюте. Которую даже нельзя вывезти!