Ziwa Beach Resort

My experiences include both good and bad ones: GOOD: I checked in on 12th evening and booked for 1 night original on trip.com. Then I really had a good time there. Relaxed in my primitive stylish big room with sea view, sang karaoke with some of the staffs and clients there. The staff Victor is a talented rap singer👍🏻. One of the staffs named Junior (which is a very good staff) warmly helped me with online shopping. So I extended 2 days because of the very good mood at the very beginning. The extended 2 days were not paid by trip.com, but were supposed to be paid directly with POS machine when I leave. BAD: Bad things happened in the early morning of 15th June, when I need to rush to the airport. One of the staff(a different staff, not Junior, not Victor) speaks no English, go to take the POS machine very slow (let my Uber wait and I almost not able to catch my flight) and overcharged me twice the amount I should pay, because of wrong operation of POS machine. I found out this fact hours later when check my account I was not in Mombasa even Kenya. Another thing to mention, I informed almost every staff I know in Ziwa that I have to leave at 5am on 15th, so the 550KSH for restaurant should be charged before I go, either in the evening of 14th before they close, or in the morning of 15th, together with the extended 2 days’s room fees. But in reality, no one informed me, and I thought it was included in the final payment I paid by POS machine in the 15th morning. And then on my way, Ziwa contact me to ask for the 550KSH. I am out of Kenya, and I need to ask Kenyan friend to transfer me through m-pesa and then I pay her dollars. I kindly request Junior to help accelerate my refund process, and he promised to do so. I am currently waiting for the updates. But still, I don’t think these unpleasant mistakes should happened, which cause a lot of trouble, worries, a waste of time and effort, and excessive money on service fees, transaction fees and exchange rate losses. I am very upset and angry, because I am busy and in urgent need of money. These mistakes also reflect the deficit of ziwa’s general management and staff capacity building.

We stayed at Ziwa Beach Resort in July 2025 for a few days of relaxation after climbing Mt. Kilimanjaro and had a lovely, peaceful stay. The food was good with a large choice of vegetarian options and different cuisines, and breakfast each morning had fresh fruit, eggs made to order, fresh juices, and traditional Kenyan food. The rooms were spacious, made with natural materials, and our sea-facing room with a balcony was perfect for relaxing. The surroundings were quiet and peaceful, allowing us to be close to nature, apart from some ongoing works to enhance the hotel. The owner, Nitin, was very welcoming and made us feel at home. The only improvements would be to address the salty water in the sink and shower and to install some sun umbrellas which are portable. Overall, Ziwa is a really nice, quiet eco-lodge for anyone looking to unwind by the sea.

We enjoyed our stay at this beautiful place. The atmosphere, the cleanliness, the service and the attitude of the staff was excellent. You get service with a smile. The food, although vegetarian , is of excellent taste and value for money. We are already planning to go back to Ziwa Beach Resort next year. We will recommend this place to anyone going to Mombasa to enjoy the real Kenyan hospitality