Waterberg Game Park

A complete resort that makes for a good family holiday. Good facilities, surrounding nature and animals are lovely. Beware of the monkeys and the last 12km on sand road is very tricky. Pretty remote place so make sure not to leave anything at home.

The chalets were lovely but not well stocked.Could do with more storage jars and bowls, cloths and sponges. Beds were very comfy. Wifi was poor and not working in one of our chalets. Management are useless, dismissive and couldnt care. We asked for 2 adjacent chalets as we had toddlers and they gave us ones at opposite ends of the complex. Didnt resolve our problem and told us the Head office allocates units.Head office told us the resort does - who is not telling the truth. Kids play facilities were great and restaurant good. Game drive was poor as there are hardly any animals and it was a rip off

Staff - Completely unhelpful, unfriendly and dismissive - Constantly complaining that they were unhappy that they had to work during the festive period. Loadshedding: - Although there are generators for certain times, there are no loadshedding lights for when generators are not on. Cellphone and wifi signal: - Absolutely no signal at the chalets - WIFI only available at the restaurant but connection highly volatile Security: - 2 security guards at night, for a huge area. No dogs - Although there is a number to contact security in need, there's no signal to do so. - Because of how dark it was early hours of the morning when loadshedding occurred. I heard suspicious noises outside my chalet, so I moved my kids into the main bedroom with me and my wife, locked the door and slept with a knife under my pillow because I knew that if anything had to occur, that I would have to fend for myself because there was no way of getting a hold of security. Pool: - The pool was green for 3 days straight during our stay - monkeys harassed patrons especially kids "not one guard/staff member in sight to protect patrons " Activities: - Besides a braai organized by the resort, where the resort organized charcoal, pap and sauce. The were no planned activities. nothing for the kids. I feel that staff could've made an effort to keep guests entertained. - Game drive ******, tour guide didnt know what he was talking about and there were barely animals to really note. What worked: - Chalet rooms were amazing. Everything was in order - Beautiful scenery - One staff member who's name is "Roos" awesome guy - unfortunately he left early due to his leave days. Overall: We cut our stay short by 2 days, nobody called to ask why, nobody cared. Management have much to learn about staff morale and resort facility management. My opinion is that whoever is managing should be replaced immediately. It's a pity because its really a beautiful place with much to offer.