Modica Palace Hotel

Il viaggio è andato bene , la struttura è piccola ma ben servita di tutto, il personale gentile e disponibile, abbiamo mangiato benissimo

Terrible stay. We couldn't sleep because of loud music and noise coming from downstairs with children shouting. Early morning the staff were moving the chairs and tables, which we could listen very loudly from our room. As they knew that they were going to have a function They should gave us another room instead of the one which were offered, our intention of the stay was to relax not hearing every possible noise during the night till early morning!! I complained with the reception about the situation and she was sorry but she said she could't do nothing because she is an employee. It was the worst stay in the past 10 years that we have been visiting this hotel for many times over the years. No form of compensation was offered as a gesture of this very unpleasant stay. Hope the new management will take action on this.

We first visited Modica Palace Hotel last summer and loved it so much we decided to return. We soon found that things had dramatically changed. We were old the hotel had changed hands. Skeleton staff, dinner that used to be amazing but now on a set menu that never changes so for us with the half board would have meant eating the same things for a week. The staff tried to help but we were not enjoying our meals at all. There were only 4 people dining in the restaurant each night whereas last year it was always full and despite this we had to wait for hours to be served. On more than one occasion our food did not arrive as ordered and we sent it back. On our last night I ordered a steak well done and I received it rare at which point we just got up and left. It is obvious that there are issues at management level, cost cuts is the one standing out but what was unacceptable was the Manager's behaviour. When we asked for a refund on our meal he got angry and his behaviour was quite aggressive, he told us there were no problems with the hotel and the reviews were good. He was not interested in listening to our feedback and he just left while we were talking and slammed the door on us. If I was the owner of this business I would be worried. A good manager always tries to accommodate customers and listen to their issues even act out on them so that customers do actually go back. I have recommended this hotel to so many people but will no longer do that and definitely will not return. It's such a shame.

Ho trascorso con amici il cenone del 31.122024 e giorno 01/01/2025 un soggiorno presso il Modica Palace Hotel Un ottimo albergo , cenone e pranzo del giorno dopo di ottima qualità e abbondanza. Cordialità e rispetto da parte di tutto il personale alberghiero. Lo consiglio. Sig. E. Fontana

Hotel da ristrutturare, piscina e area antistante completamente sporca, livelli di cloro altissimi gettati 30 min prima dell’entrata in piscina, pietra bordo piscina completamente rotta, i miei figli si sono tagliati i piedi ripetutamente, personale in minoranza, bagnino maleducato, attaccabrighe, che ha recato a noi clienti momenti di vero disagio, cucina assente. L’hotel al momento non merita assolutamente le stelle che ha.

Ho soggiornato in questo hotel tutta la settimana tornata proprio oggi a casa …hotel da incubo mattonelle rotte ..mio figlio ogni giorno perdeva sangue dai piedi…dosi di cloro eccessive in un orario troppo riavvicinato con l apertura della piscina ..che hanno provocato bruciature nelle mani e piedi ..personale assente ..bagnino maleducato e scurrile ..che di bagnino non ha neanche lontanamente le capacità..forse l unica capacità che ha è vedersi i Tik tok al cellulare seduto comodo su una sedia…pulizia giardino pessima …lo sconsiglio vivamente ..ringrazio Graziano e la ragazza alla reception che hanno cercato di portarci su il morale ..per il resto insoddisfacente e prezzi eccessivi visto che la qualità non c’è .