TownePlace Suites Mobile

DO NOT STAY HERE UNLESS YOU LIKE TO BE TREATED RUDELY. Front desk was hostile to me because their signature pad did not work on the credit card machine at check in and the desk attendant blamed me for this. When I submitted the issue to Marriott, the staff at Towne Place Suites doubled down and said their credit card machines are state of the art and did not address the hostile behavior. Go to a hotel where they treat the guests with courtesy. The Mobile Marriott is just down the street and much nicer with a bar and restaurant. The staff at Mobile Marriott are very nice to the guests.

When you encounter a hotel like this one, you wonder if Marriott even cares about its brand. I've stayed at Marriotts across the world. This is the worst Marriott property I've ever encountered. The staff tries to be helpful, but the property just hasn't been maintained. When we arrived, we were put in a building that had a rug propping open the door. Something should've clicked then. We removed the rug and went to the car to unload. Coming back, we discovered that our key wouldn't open the building door. Hence, the rug propping the door open. The night clerk tried to find an old fashioned key to open the building door. No luck. Eventually, another guest wandered out and we were able to collect what we'd put in the room already and move to another building. From reading reviews online, the door issue has been going on for YEARS. Can you imagine if a fire broke out and someone's child or pet were trapped in a hotel building that can't be unlocked from the outside? Could you sleep well at night knowing anyone has access to your hotel? Why hasn't Marriott addressed this huge, glaring liability? We moved to another building. The room was just awful. It smelled of dampness. Everything in the room was damp. The fridge was covered with rust. The towels were dirty. I could go on and on. We slept for 6 hours and left. On our way out, the entrypad to our room stopped working and we had to get the manager to let us in so we could finish loading up the car. This hotel is tired, and it looks like Marriott hasn't been by in years to see the deterioration. It's sad. We're Marriott members because the hotels are usually reliably decent. This has broken our trust.

Every employee that we came in contact with were so friendly and knowledgeable. We were greeted after hours check in. Was in a great location for the wedding we were attending. Tammy made sure we had the best breakfast. Rooms were clean. Would recommend highly!!!

My mother and I stayed here while in town visiting sick relatives. I chose based on location and last minute availability. The rooms were up nice and upgraded, so I figured we should be ok. There was a leak in my mother's room dripping from the vent to the carpet. The front office gave us a garbage can and told us maintenance would be made aware. Almost a day later, complete silence. Apparently this wasn't an emergency to anyone but us. My mother has asthma and sleeping somewhere with damp carpet isn't acceptable. This place wasn't worth $200 a night. Don't plan on staying here again and neither should you.

Nasty service, room rundown and not clean, appliances rusted and shabby. NOT what one expects from a Marriott property. The location is sketchy and the pool is tiny and ICE COLD even in summer months. There are always shady characters in the parking lot. Trash everywhere. Food all around the pool and trashcan overflowing... I am titanium elite with marriott and I stay in many. I have stayed at this property a few times and finally had to tell my booking agent to NEVER book me here again. The wifi never works, subsequently the TVs never work. Breakfast is OK and the guy who handles that is very friendly. Aside from him and Tiffany who works occasionally, the staff is rude and abrupt.

We visited Mobile, Alabama to explore the USS Alabama. This is a great location. You are close to lots of restaurants and some shopping. It didn't take long to get to the ship. The rooms are a great size with a kitchen with a coffee maker, microwave and full size fridge. It comes with everything that you need. We didn't use the pool. There was plenty of parking and it's in a quiet area. I highly recommend checking out the museums in Mobile. They have a lot of good ones. The breakfast included wasn't that great. We ended up eating at the Brick and Spoon! It's so delicious. I was afraid to stay here mainly from the other reviews. My room was clean but the tables were a bit dusty. I didn't see any bugs. Again this was May 2021, but it was affordable for a last minute getaway. I bring Clorox wipes to every hotel that we stay at. I would bring some and hand soap 🧼 I didn't take many pictures but I will share them.