Sorrel River Ranch Resort

My wife and I took some time to stop by Sorrel and visit their beautiful property. It is truly an amazing place to be. We arrived in the morning to go on a horseback tour through their 50+ acres of property running along the Colorado river. Katie was our wrangler and our rides for the day were named Sippy and Oreo! Katie took us on a beautiful ride and gave us some great knowledge on the area along the way. 10/10 recommend if you visit Moab

Terrible, terrible service and attitude. Do not be fooled!!! Had to cancel a reservation 8 months in advance due to an unexpected pregnancy and they charged over $1,000 for the cancellation even though I had made the reservation just a couple of weeks earlier. They will clearly be able to fill the reservation as it is during their high season and they have 8 months remaining. Manager was uncaring and unsympathetic. This place is all about squeezing the last dime out of you and not caring about providing a good experience.

My wife and I stayed at Sorrel in early November. Overall, we were very disappointed. The Sorrel website says it is a "luxury Moab resort", and although the views are amazing, it's way overpriced for the product. The good: we went on an ATV Onion Creek tour from the resort, and the tour and our Sorrel guide were great. The staff tries hard but most are new and not fully trained. We had a good dinner one night (only one other table occupied that night). But we had a not so good dinner the next night and there was only one waiter for an 80% full restaurant. Felt bad for the waiter who tried really hard. Our bedsheets had a rip and should never have been put on the bed. Many of the walkway lights are out so it's very dark. No flashlight in the room. Breakfast was a joke - not served in the main lodge but at a touristy out-building near the main road. Everything for breakfast is pre-made so nothing is made "to order". The actual breakfast is nothing like the menu we had been emailed 5 weeks before our stay. The "daily resort fee" was $157 a night - for what? (pool etc closed). A non-negotiated 20% tip was added to our two dinners (including our bottle of wine). All that seems aggressive especially in conjunction with the $157/night resort fee. Sorrel has internet, but I could not connect to our home cameras - which always works with a cell signal. Seems like Sorrel is throttling data (with a $157/night resort fee??). Bottom line: Sorrel's cost is far from worth it (over $1,000/night + resort fee + 20% tip). Honestly feels like a rip off. There are lots of hotel options in the town of Moab at a variety of price points - all much closer to the national parks. Why not stay in town for less $ and walk to a variety of restaurants?