monkleigh
31. august 2024
Booked a premium sea side villa for our 10 day holiday. The ‘sea side villa’ we were allocated did not live up to the photos on the hotel website. We were really looking forward to our sea view but sadly the majority of the view was a brick wall of the villa in front. The kitchen area is very small. The pans provided were so big you couldn’t fit two on the hob at the same time. Kitchen cupboard door fell off every time you opened it. Staff at the reception really weren’t interested in trying to sort out any problems. Asked to speak to a manager but each time she was in a meeting. Ironically though there was a slip of paper in the villa saying if there is anything you need just let us know. Clearly just put there for effect! Prior to our holiday I sent an email asking if we could book a late check out. Was advised this shouldn’t be a problem and could be done when we arrive. On our second day we asked the reception staff and was told to come back the day before check out which we did and were told to contact them the next morning (check out day). Called them at 8:00am and was told no we couldn’t have a late check out. All very strange. Overall the hotel staff and accommodation were disappointing.
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