C'Mon Inn Missoula

We came down for the Grizzly football game and the kids were excited for 5 hot tubs and big pool. After only an hour of playing in the pool and sitting in the hot tubs we noticed our girls' hair had starting turning tints of green. My two daughters have blonde hair and when we went up and asked if their chemicals were "off" in their pool and hot tubs the front desk replied that they use Bromine instead of Chlorine and that it will turn blonde hair green. What! This is not mentioned on their website and there are no signs anywhere we could find in the hotel. They have washed their hair now 3-4 times and still have tinted green hair. We were so excited to stay here, but won't be coming back if they continue using Bromine. Shouldn't this be mentioned somewhere before you enter the pool/hot tubs??????

TL;DR the staff is outstanding. The building has serious issues that are concerning. There are a lot of pros to this hotel and we would stay again if repairs were made. Every staff member we spoke with was incredibly friendly and helpful. Truly some of the best service of any hotel. Our kids loved the pool, hot tub, ping pong table, game room and cookies in the evening. This is truly a family friendly hotel. Unfortunately, the state of the property is concerning. At check in water was dripping down on the counter next to the credit card reader. The front desk said it was condensation. When we got to the pool water was dripping into the pool from multiple points above. It sounded like rainfall. At first we thought it must be condensation too. However, a thunderstorm passed overhead and water really started coming in heavily. My husband pointed up to where daylight was visible through the vents and the rain was falling through. Water fell on our heads on the walk back to room during the storm too. They experienced large hail in Missoula the day before we arrived and the mall had multiple cracked skylights so maybe that was the cause. The baby pool also had cracked tiles and sharp pieces of tile around the edge. Most of the hot tubs were not operational during our stay. One of the ones that was running wasn’t holding water well so the jets were not covered. 5:30 in the morning we awoke to fire alarms and fire fighters. We smelled smoke in the air and We were evacuated until around 7am. Apparently a gas fireplace was leaking natural gas and smoking. If this was an isolated incident it wouldn’t be as concerning, but we all kind of felt like things were falling apart between the roof leaks and evacuation. It was a bit disconcerting.

This hotel is not really like any other chain hotel around, the lodge style ambiance is charming, fun, and very welcoming. To us it’s also quite relaxing. At night they even turn off the lights in the common area, and turn them back on by breakfast time. When we can this is our first choice in town, while not the cheapest, you get what you pay for. Lots of seating in common areas on first floor, 2nd room interior rooms have overlooking balconies, 3rd floor has a variety of chairs/couches for relaxing outside of the room to entire the ambiance of the main area. Very comfortable and clean rooms, multiple hot tubs, and a larger than average pool for a hotel, it even has a wading pool. Staff are welcoming, friendly and attentive. Check in/out seamless and quick. Breakfast in morning is a huge highlight as the offerings change up each day, but always seems to have meat, eggs, and potatoes in some form. We were here multiple days and it was different each day. Also have Biscuits and Gravy each day. Pancake machine with the conveyor to watch is fun, and makes a decent quick pancake. Coffee from Boyds, juice, milk, yogurt and normal dry goods too Oatmeal, Cereal, pastries. If you want a comfortable relaxing stay this is the place, Cracker Barrel next door for additional meal offerings and a couple of others nearby too. But every thing else is town is much further away. This is always our Go to when we can stay here