The Beach House

A bit of a mixed review but overall, a really beautiful hotel with a gorgeous view out the back to the beach. We stayed over valentine's weekend for 1 night in room 22. We booked really late so probably got one of the last rooms which faced the front of the road, no sea view for us. The room itself was spacious with a comfy bed but unfortunately the bathroom was gross. No ventilation and old windows has led to lots of black mould in the shower and ceiling - photos attached. The bathroom radiator wasn't working (which we reported that afternoon when we found out) but was told there was no maintenance on site so it would not be fixed - no one even came to look at it for us! And no other room to move too. So the bathroom was mouldy and freezing and the main shower head didn't work either. Again, we reported this in the evening but was met with a staff member who just said sorry about that. No attempt to try and appease us. On a plus side, we are dinner in the restaurant, food was delish, as was the breakfast and when we checked out and mentioned our unhappiness to another member of staff, he was very apologetic and took our meal off our bill as a gesture which we were happy with. Beautiful old hotel and would absolutely recommend, as long as you're not met with a horrid bathroom like ours. We chatted to other residents who reported no issues with their room so it must be a one off!

We stayed here for 4 nights in Room 10. On arrival, we had to wait for staff as they were busy serving walking groups. Our room was large and quite comfortable. There were a few things that could be improved. The metal bed frame creaked and sqealed with metal rubbing together as you sat on it. Don't book a romantic night in this room. The hot water tap was very hot and should have signs to warn people, the cold water tap was luke warm, not cold. The easy chair wobbled. There is plenty of draw space but minimal wardrobe space due to the old large furniture. There is minimal lighting, and one of the lamps didn't work. Our bed was made and bins emptied, but the floor wasn't cleaned. We found a Kindle in a drawer, so obviously, it isn't cleaned well. I hope the person got it back. We ate in the restaurant once and had a nice meal but waited a while for the bill. One poor lady had to send her food book twice, and another couple were given the wrong food. Staff were lazy, at breakfast, we only had milk on the table when Rumen was working and then when I asked a staff member for a coffee, she told me to make my own, I asked for a latte out of the machine which she didn't seem happy about. When it came, I couldn't drink it, perhaps more training is needed.

We visited the Beach House for coffees today and we chose a table by the window which had not been cleared of the dirty cups of the previous occupants. Nobody came to clear the table. Coffees were ordered . The member of staff whom we spoke to on arrival was chatting to a friend or colleague and didn’t come to clear the table. Then the coffees were brought and the dirty cups were still there. We asked for them to be removed but he didn’t return to wipe the table! No excuse as they were very quiet, almost nobody else was there. Other tables were left with dirty cups and plates too.Lazy staff. What’s going on? This used to be a great place. The coffees however were fine.

Last minute booking for us after our weekend in Venice was ruined by the Heathrow fiasco! Great choice though. A really beautiful old house retaining so many lovely period features. We had a lovely room at the front. Plenty of space and comfy bed. Lots of hot water and nice bed linen and pillows! We ate in the hotel 2 nights and had terrific food. The staff are all very welcoming and helpful. Sometimes seem a bit stretched for staffing but they were always smiling. Great location for beach walks straight out of the back garden. After the disappointment of our Venice trip being cancelled, this was the perfect way to cheer us up. We made a good choice here and would visit again. We were even lucky with the weather!

My friend reserved a room at this hotel, and I came to visit and stay as well. Earlier today, we were greeted by two incredibly kind and friendly housekeepers who asked if we needed service. My friend happily said yes, and while they cleaned our room, we took a walk around the Milford On Sea town. When we returned, the room was spotless—the bed was perfectly made, the towels were neatly arranged, the floors were immaculate, bathroom looked like it was brand new, and everything was refreshed to perfection. The attention to detail was outstanding! Overall, the service was exceptional, and I’d definitely return just because of it!

I was treated with nothing but respect as soon as I waked through the door by the staff very quickly, I went down and got some food and it was really good and worth the price, then went to the beach that was near by, later on I went back to my room and I heard screaming and shouting I ignored it as first, as it couldn’t been children until I see one of the workers who was doing the rooms shouting, I couldn’t figure out her name but she had blonde hair and wore glasses, and it really ruined my day after that, and it kept happening such a horrible way to end the day, such a shame that one individual can make a whole difference towards the place but it really did, other than that it was amazing and definitely would of got 4-5 stars